Overview
Employment Hero is on a mission to make employment easier and more valuable for everyone. Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution. Since 2014, we’ve scaled to a $2B valuation with presence in Australia, New Zealand, Singapore, Malaysia, the UK and Canada, servicing over 300,000 businesses and more than 2M employees.
The EH Way
- Mission First – everything is driven by our mission
- Remote First – preference for asynchronous communication and high autonomy
- AI First – AI is a fundamental part of how we operate, innovate and scale
- Apolitical – we do not take a stance on political or social topics, unless it relates to our mission
- Live by Our Values – we role‑model our values 100% of the time
- Expect High Performance – we set a high standard and are not satisfied with being average
This Role
As a Business Partner within CX Operations, you will design and implement solutions for the Customer Experience (CX) function’s most significant challenges. You will help shape the engine that propels CX forward, building a global, AI‑first, digitally enabled CX function from the ground up.
Responsibilities
Plan, report, and drive execution of CX initiatives and projectsTake full ownership of projects, advancing complex initiatives quickly while ensuring high‑quality deliveryCollaborate with stakeholders across the organisation to clarify complex topics and facilitate informed decision‑makingAnalyse performance data to identify trends, issues, and improvement opportunitiesConduct discovery on customer journeys, systems, and processes to deeply understand root causes and develop solutions through first‑principles thinkingEnable rapid, phased delivery of solutions by ruthlessly prioritising what’s required to executeCollaborate and bring together cross‑functional groups to generate insights, develop solutions, and coordinate deliveryCommunicate across multiple teams and organisational levels; share plans, updates, and clear narrativesQualifications
Strong understanding of CX functions and optimal process design based on customer experience and performance outcomesTrack record of being highly executional with a high propensity to “Get Stuff Done”Strong sense of ownership and accountabilityProven track record of delivering quality results quickly and efficiently, even when faced with tight deadlinesExceptional problem‑solving skills, using a structured, first‑principles approach to tackle complex issues and find innovative solutionsSkills in managing projects and stakeholders, capable of leading major, multi‑stream programs while effectively tailoring communication to any audienceProficiency in data analysis, able to gather and interpret complex data to build models, generate new insights, and make meaningful, actionable recommendationsWhat We Can Offer
You will work remotely, with the flexibility to own your time and impactYou will access cutting‑edge tools to amplify your work, knowledge and outputsYou’ll surround yourself with ambitious, outcome‑driven colleagues who challenge you to do the best work of your lifeYou’ll own ESOP (employee share options) in one of the world’s fastest‑growing tech companiesYou’ll have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunitiesAre We a Match?
Think we’re the right match for you? Fantastic – click ‘Apply’ and our Talent Team will be in touch.
Privacy & Diversity
At Employment Hero, we are committed to safeguarding the privacy of your application data. Read our Applicant Privacy Policy here .
We celebrate diverse perspectives and experiences, and we warmly encourage people of all backgrounds and identities to apply. Candidates are kindly requested to submit their CV in PDF format for review.
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