Production Support Hot

Overview

Techvify Corporation is an End to End AI-Powered Digital Transformation Partner.

At Techvify, we don’t just build software. We engineer breakthroughs. We innovate with AI, craft with code, and scale with cloud. We partner with startups, enterprises, and even competitors on a shared mission : To turn bold ideas into real-world impact. If you’re looking to lead digital transformation through intelligent software, we’re ready to build with you. Let’s create the future – together.

Responsibilities

• Act as Level 1 / Level 2 production support, providing timely investigation, troubleshooting, and resolution for system incidents and user issues.
• Serve as a primary contact point for production issues, ensuring clear communication on issue status, progress, and resolution.
• Collaborate closely with business stakeholders, vendors, and internal teams to analyze and remediate complex production issues.
• Gather, clarify, and document business requirements and issue details to support root cause analysis and long-term fixes.
• Analyze business processes and system data to identify inefficiencies, improvement opportunities, and recurring issues.
• Coordinate with vendors and technical teams to ensure issues are resolved within agreed SLAs.
• Support User Acceptance Testing (UAT), system validation, and end-user training activities.
• Prepare clear incident reports, analysis summaries, and operational reports for management and stakeholders.
• Maintain accurate and up-to-date ticket information, including root cause, workaround, resolution, and lessons learned.
• Participate in meetings, workshops, and problem-solving sessions to continuously improve system stability and operational efficiency.

Qualifications

Benefits & Highlights

Application

If you are a driven and talented Production Support looking for an opportunity to be part of something extraordinary, please submit your resume and cover letter for consideration. Join our team and let’s create amazing things together! Send your updated CV to this email address :

Production Support

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