Service Supervisor

About Our Client

Our client is a leading manufacturer of high-quality trailers, known for their innovation, reliability, and strong presence in the transport and logistics sector. With a well-equipped facility in Melbourne's eastern suburbs, they specialise in custom-built solutions and pride themselves on delivering exceptional aftersales service and support. The team culture is hands-on, collaborative, and focused on continuous improvement across production and service operations.

Job Description

• Lead and supervise workshop staff in trailer repairs, maintenance, and modifications
• Schedule and prioritise service jobs to meet deadlines and quality standards
• Maintain workshop efficiency, cleanliness, and WHS compliance
• Perform hands-on mechanical, structural, and brake system repairs as needed
• Provide technical guidance and training to workshop team members
• Manage customer service bookings, updates, and trailer handovers
• Assess and process warranty claims in line with manufacturer policies
• Liaise with internal teams for technical evaluations and recurring issues
• Coordinate parts availability with procurement and monitor inventory usage
• Support recruitment, onboarding, and performance management of workshop staff

The Successful Applicant

A successful Service Supervisor should have :

• Proven experience in a supervisory or leadership role within the industrial or manufacturing sector.
• Trade-qualified or extensive hands-on experience in trailer / heavy vehicle repairs
• Strong mechanical knowledge - brakes, suspensions, hydraulics, chassis, etc.
• Excellent communication and customer service abilities
• Ability to manage workflow, prioritise tasks, and resolve operational issues
• Sound understanding of WHS standards and workshop compliance
• Proficient in Microsoft Office (Excel, Outlook, Word) and digital documentation tools
• High attention to safety, quality, and continuous improvement

What's on Offer

• Permanent, full-time role based in Melbourne's south-eastern suburbs
• Stable employment with a well-established industrial and manufacturing business
• Supportive, team-oriented workplace culture
• A chance to make a real impact in a hands-on, fast-paced environment

If you're ready to take the next step in your career as a Service Supervisor, we encourage you to Apply today.