Human Service Assistant- Greenfield

Human Service Assistant – Greenfield (26000053)

The Department of Transitional Assistance (DTA) is seeking service focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and oral translation services to assist clients and complete administrative tasks in a well organized, efficient manner.

DTA attracts people passionate about public service, who love to work in a fast paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive) :

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Assist applicants and clients in completing and / or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by providing services to clients such as responding to inquiries and explaining basic department procedures.
• Greet, inform, and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Convey information and explain actions to clients with varying expectations, needs, cultures and languages.
• Utilize Department systems and equipment and provide ongoing assistance and support to Benefits Eligibility and Referral Social Workers.
• Remain current and up to date with self-service options including but not limited to kiosks, scanning, and Mobile apps.
• Exchange information with internal and external contacts per existing department policies.
• Initiate new and replacement EBT Cards in BEACON.
• Provide administrative support within the local office as assigned by the supervisor.

Required Qualifications :

Preferred Qualifications :

Agency Mission :

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every six people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http : / / www.mass.gov / hhs / cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS : None.

REQUIRED WORK EXPERIENCE : None.

LICENSES : Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affi

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

If you have Diversity, affirmative action or equal employment opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Robert D'Arnau / robert.d.arnau@mass.gov - 8572748824.

Bargaining Unit : 08-SEIU - Local 509 - Social / Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No

Official Title : Human Service Assistant A / B

Primary Location : United States-Massachusetts-Greenfield-298 Federal Street

Job : Community and Social Services

Agency : Department of Transitional Assistance

Schedule : Full-time

Shift : Day

Job Posting : Jan 15, 2026, 1 : 27 : 05 PM

Number of Openings : 2

Salary : 58,566.04 - 79,803.62 Yearly

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