Customer Experience Consultant
AimBig EmploymentUpper Mount Gravatt, QLD, AUAbout You
- Located in or near Upper Mount Gravatt
- Prior experience within the Employment Services Industry is highly desirable
- Transferrable skills from Call Center, telemarketing or Customer Service industry
- A resilient attitude with the ability to adapt
- High attention to detail and accuracy
- High level of customer service coupled with excellent all-round communication skills
- Planning, organisational and time management skills
- Ability to work from the office full time – This is not a Work from Home Role
- Full Australian working rights
- Valid Police Check & Blue Card
- Competitive base salary + super
- Phone and Laptop provided
- 4 additional paid “You Days” per year - a day a quarter
- 1 additional paid day off a year to spend with your furry friend known as "Paws Leave"
- Employee Discount Platform (Gracias)
- Staff referral bonuses
- Indigenous Participation Plan
- Career Development and Training opportunities (AimBig Academy, LinkedIn Learning and access to cross-company opportunities)
- Working in a fast-paced environment with the skill to multi-task across various systems and screens whilst maintaining telephone contact
- Understanding and working to complex administrative procedures and contractual guidelines
- Engage effectively with diverse customers who require support with sensitive and emotional matters
- Relaying information to a diverse range of customers
- Undertaking administration tasks
What you will need to join us
Why you will LOVE working at AimBig Employment!
About the Role
As a Customer Experience Consultant, you will handle inbound telephone calls while providing a strong and exceptional customer experience. This role supports a diverse range of customers across Australia who require support with their journey back to meaningful employment across our Workforce Australia and Disability Employment Services contract (moving to the new name of Inclusive Employment Australia later this year)
Some tasks as part of this role include :
About Us
AimBig Employment is part of the Arriba Group. Our purpose is what makes us different and drives us each day “Empowering Lives together”.
Over the years, we’ve helped thousands of Australians improve their lives through genuine understanding and respect. Collaborative and inclusive, our personalised process helps tailor individual outcomes to complex needs by applying innovative thinking, evidence-based approaches, and best practice to match the right people with the right opportunities.
Next Steps
If you would like to be considered for the position, please click "apply” and Shortlisted applicants will be sent a Vervoe assessment to complete. This assessment is required to be completed in order to progress your application. Failure to complete this assessment will result in an unsuccessful outcome.
Please be advised that AimBig Employment, requires all prospective individuals to undertake and provide satisfactory clearance of background checks and / or registered checks.
The checks undertaken by AimBig Employment, include (but not limited to), police background checks, NDIS clearance and Working With Children's check.
Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and / or withdrawal of any employment contract agreement made prior to commencement.
We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We can adjust our recruitment process to support your accessibility needs.