Assistant Manager

JDA Hotels, a family-owned business operated by the Feros family, is one of Sydney’s leading hospitality groups. We operate a diverse range of venues across Metropolitan Sydney and the Gold Coast, embracing Australia's vibrant bar, food, and pub culture. Currently, JDA Hotels owns and operates eight hotels in Sydney and three hotels in Queensland. Our mission is to provide an exceptional experience for all patrons through excellent food, service, and entertainment, building loyalty and inspiring employees.

Role Description

The Assistant Manager will assist in overseeing daily operations, ensuring high standards of customer service, and managing staff performance. This is a full-time or part-time, on-site role located in the Greater Sydney Area. Responsibilities include coordinating with other departments to ensure seamless operations, resolving customer complaints, supervising the inventory, and supporting the team to deliver a premium pub experience.

Responsibilities

• Oversee daily operations to maintain high standards of customer service
• Manage staff performance and provide guidance and leadership
• Coordinate with other departments to ensure seamless operations
• Resolve customer complaints and maintain positive patron experiences
• Supervise inventory and assist with stock control
• Support the team to deliver a premium pub experience

Qualifications

• Experience in hospitality management, staff supervision, and customer service
• Skills in inventory management, budgeting, and financial oversight
• Proficiency in conflict resolution, team coordination, and problem-solving
• Excellent communication and leadership skills
• Ability to work independently and within a team environment
• A degree or diploma in Hospitality Management, Business, or related field is desirable
• Prior experience in the hospitality industry is beneficial

Seniorities

• Mid-Senior level

Employment type

• Full-time
• Part-time

We’re committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.