Service Manager

• We need your strong leadership & workflow management & performance experience!
• Monthly RDO, free on-site parking, 8.30-5pm Mon-Fri

Our Company:

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.

The Role:

The Service Manager at Snowy River Caravans is responsible for overseeing and coordinating day-to-day activities on the service floor to ensure efficient workflow, high-quality output, and adherence to safety standards. This role involves leading a team of technicians, monitoring performance, providing on-the-job training, and supporting continuous improvement initiatives. The Service Manager plays a key role in maintaining production schedules, resolving issues in real-time, and fostering a positive, collaborative work environment aligned with company goals and values.

Key Responsibilities:

• Lead and supervise a team of technicians to ensure daily targets are met safely, efficiently, and to quality standards.
• Allocate tasks and resources effectively, adjusting plans as needed to maintain workflow and minimise downtime.
• Monitor team performance and productivity, providing on-the-job coaching, guidance, and support to ensure adherence to standard operating procedures (SOPs).
• Review and interpret technical drawings, job sheets, and work instructions, ensuring team members fully understand their tasks and responsibilities.
• Inspect completed work for quality and compliance and promptly address any faults or deviations from specifications.
• Enforce company safety protocols and promote a safety-first culture, ensuring all team members comply with Health and Safety Policies and maintain a clean, hazard-free work environment.
• Support team development through cross-training, mentoring, and participation in skill-building initiatives to enhance team flexibility and capability.
• Act as a key communication point between team members and senior leadership, escalating production issues, safety concerns, or resource needs as required.
• Drive continuous improvement by identifying opportunities to streamline processes, reduce waste, and improve product quality.
• Support the onboarding and training of new staff to ensure consistency and alignment with company standards.

You will need to demonstrate:

• Previous experience in a production or manufacturing environment, ideally within caravan, automotive, or similar industries
• Demonstrated experience in a Service Manager or supervisory role, with the ability to motivate and guide a team effectively
• Strong knowledge of production processes, tools, and equipment, including hand and power tools
• Ability to interpret technical drawings, work instructions, and production schedules accurately
• Sound understanding of workplace health and safety regulations and quality assurance standards
• Proven problem-solving skills and the ability to make decisions under pressure in a fast-paced environment
• Excellent communication and interpersonal skills to facilitate team collaboration and issue resolution
• Physically fit and able to perform manual handling tasks and stand for extended periods

You will be rewarded with:

• Scheduled RDO program
• Employee Assistance Program [Sonda]
• Monthly BBQ, Employee of the Month
• Diverse and friendly working environment where you will be treated with dignity, courtesy and respect
• Free on-site parking

Ready to join us? We would love to speak with you about a career with Snowy River Caravans. Please apply via the link provided and we look forward to speaking to you shortly about your suitability.

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

At Snowy River Caravans we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Role Type

Pay Rate

100000 AUD – 120000 AUD (Annum)

Company Overview

We pride ourselves in delivering ever better-quality and prestigious products to our customers and seek to be a leader in the industry. We are part of a global company and are currently experiencing rapid growth and are developing our business for the future.