Operations Manager

We are seeking an expert Operations Manager to join us on a Full-Time basis.

The successful candidate will be an effective communicator, embody our values and prioritize outstanding service.

They will work with a prominent National client in the telecommunication sector, with great alignment and commitment to delivering high-quality operational services.

The role can be based in Melbourne or Sydney and will involve working closely with the client to ensure successful delivery of customer concepts.

The Position : Lead the BMS Operations Team, ensuring efficient monitoring and control of all client connected facilities.

Provide guidance to Facility Managers in addressing day-to-day operational challenges.

Bring innovation to the service delivery model Problem Management key critical incidents and provide long term solutions Manage contractor relationships, validate KPIs, and ensure compliance with contractual requirements.

Proactively identify and communicate risks, proposing solutions to ISS management.

Ensure effective management of risk identification / controls, incidents, and tenant / client / customer issues.

Collaborate with Operations Management to meet contractual requirements and client expectations.

Develop and maintain strong relationships with client representatives and ensure project delivery aligns with client needs.

Uphold ISS values of Honesty, Entrepreneurship, Responsibility, and Our Quality.

Our Benefits : Competitive salary on offer.

Opportunity to contribute to and participate in the client social and events calendar Work with a close-knit and dedicated team, focused on continuous development.

Upskilling opportunities with access to ISS and client learning and development modules Opportunities for career development and advancement within ISS.

Access to staff discounts.

Minimum Criteria : Critical Infrastructure / Telecommunication experience highly desirable Mechanical / Electrical Qualification Bachelor's degree in a relevant field.

Proven experience in technical operations management, preferably in facilities management.

Excellent communication and stakeholder management abilities.

Understanding of Building Management Systems and critical operations.

Problem Management Experience in Critical Environments HVAC License highly desirable To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.

Read more about ISS in Australia and New Zealand on our website.

• WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE