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Support Consultant (NSW)
Pronto SoftwareNorth Ryde NSW30+ days ago
Job descriptionTriage and review reported issues Review, and analyse with customers to understand ongoing impacts Engage with customers via multiple technology methods Document program issues, and deployment of fixes
About the position
About our Support Consulting opportunity :
- Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?
- How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
- Support and collaboration with your team-mates? We’re a friendly bunch.
- In a Hybrid Work Arrangement : find some flexibility in your working week in consultation with your team (the best of both worlds!)
Where you’d be working :
Our Support Consultants work in our North Ryde office as part of our NSW Branch, for our customers located in NSW.
What you’d be doing (your day will look like this) :
Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site. They may also provide classroom and on-site training and consulting.
Your problem-solving skills and experience in ERP modules assist you in this role. Using your knowledge of business processes, Pronto Xi, and working closely with our Professional Services and Business Solutions consultants, you will :
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Consultant Nsw • North Ryde NSW