Customer Service Cooridnator

UniLodge Australia PtyMelbourne, Australia

26 days ago

Job description

Overview

Come join our team at College Square on Swanston as a Full Time Customer Service Coordinator!

At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.

Location : Carlton, Melbourne Victoria. Permanent Full Time Position.

What role will you play

We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full-Time basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…

We provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to :

Creating a friendly environment and delivering a positive resident experience
Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
Taking the initiative to monitor and report concerns and / or issues relating to resident safety and wellbeing and escalating as needed
Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

What we’re looking for

A background in reception or hospitality will provide you with a good grounding for this role

A passion for delivering exceptional guest experiences

Resilience and ability to work under high pressure, and a fast-paced environment

Excellent communication skills, both written and verbal

High levels of computer literacy with ability to learn new systems

Someone who exercises a “we care” attitude

Unrestricted work rights in Australia

National Police Check (completed within last 3 months), at your own cost

Working with Children’s Check (VIC)

VIC Real Estate Qualification : Hold or can acquire a valid and current Agent’s Representative Certificate lodged with Consumer Affairs Victoria

Ability to commit to a 38-hour work week, across a Monday – Friday roster

What we can offer you

We can offer more than just a job—we support your growth and wellbeing. Enjoy company-covered operational licensing costs, and clear pathways for career progression. We provide ongoing development through training and courses, and prioritise your wellbeing with support for mental, emotional, financial, and physical health—including access to our EAP.

Join a diverse, inclusive, and engaging team environment with recognition programs, annual awards, and fun community initiatives. Plus, benefit from generous leave options, company-funded flu vaccinations, referral bonuses of up to $1,000 AU, and exclusive staff rates at Essence Hotels and Apartments.

Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

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Customer Service • Melbourne, Australia