Support Coordinator

Number of Positions Available : 1

• The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
• Guided by our vision—All people and communities are thriving and resilient through transformative relationships with God, self, others and all creation—
• Salvation Army International Development (SAID)
• delivers high-impact community development initiatives across the globe. We work in partnership with local leaders to ensure projects are locally led, sustainable, and aligned with our Model of Care.
• About the role
• As the Support Coordinator, you’ll play a pivotal role in supporting the SAID team’s effectiveness through high-quality administrative, financial, logistical, and operational coordination. You’ll be the go-to person for documentation, systems, team onboarding, and communications support—ensuring everything runs smoothly behind the scenes.Reporting directly to the Senior Program Manager, this full-time permanent role is based in Sydney. In this capacity, you will help drive operational excellence and ensure best practice across our projects and partnerships.
• How you will make an impact
• Maintain robust document control and record-keeping systems to ensure compliance and easy access to key information.
• Assist Project Coordinators by updating project documentation, tracking progress, and managing project management systems.
• Review and refine SAID’s administrative processes to improve efficiency and alignment with best practices.
• Build and nurture relationships with implementing partners, support territories, and International Headquarters to facilitate seamless administration.
• Liaise with internal departments such as Finance, Communications, and Quality & Safety to ensure cross-functional coordination.
• Manage day-to-day office operations including scheduling, supplies, and general administrative tasks.
• Support financial workflows including processing payments, managing acquittals, and coordinating fund transfers.
• Lead onboarding and offboarding processes for new and departing team members, ensuring a smooth transition.
• Maintain and enhance the SAID induction manual to reflect current TSA and SAID protocols.
• Organise and coordinate team events and meetings, including the Program Advisory Group (PAG)—from invitations and agendas to minutes and tech setup.
• Provide technical support in Monitoring, Evaluation, Accountability, and Learning (MEAL) activities as needed.
• Contribute to SAID’s communications outputs including the Annual Report, website updates, and quarterly newsletters.
• Work closely with Fundraising and Communications teams to supply accurate and timely content that supports their goals.
• Manage SAID’s image and case study library, ensuring ethical use and proper documentation of visual assets.
• What you will bring
• Certificate IV or Diploma in Business Administration (or equivalent experience)
• Strong written, verbal, and cross-cultural communication skills
• Excellent planning, time management, and administrative capabilities
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Collaborative mindset and ability to work with diverse stakeholders
• Working with Children Check (or jurisdiction equivalent)
• Nationally Coordinated Criminal History Check
• Completion of mandatory training (Code of Conduct, Safeguarding, ACFID PSEAH)
• Commitment to The Salvation Army’s mission, values, and quality frameworks
• What we offer
• As a registered NFP we offer our eligible employees real and meaningful benefits such as;
• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution
• How to apply
• We are reviewing applications as they come in, so don’t wait—this opportunity will close as soon as a successful candidate is secured.
• The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
• We value people of all cultures, languages, capacities, sexual orientations, gender identities and / or expressions. W
• e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
• The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
• We value Integrity, Compassion, Respect, Diversity, and Collaboration
• At the Salvos, we believe in doing good that transforms lives and futures for the better.And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
• Mission, Vision & Values
• The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by :
• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justiceWhen you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information.Check out how we’re bringing some more good in the world.The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.### BenefitsOur employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

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