District Support Officer

Do you want to work for a values-based, emergency service organization that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers, CFA strives to be an organization of choice for volunteers and employees. We embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

Reporting to the District Business Manager, you will provide administrative support to the district office on a part‑time basis. The position is located at our Dandenong office with working days to be negotiated. Working closely with our volunteer members and acting as a key team member of the district, you will coordinate day‑to‑day administration tasks. Your main duties will include frontline customer service, assisting with coordination of the storeroom, record keeping, data entry and responding to face‑to‑face, phone and email queries with professionalism and prompt follow up.

About You

You will be motivated and enthusiastic with demonstrated administration experience, excellent attention to detail and time management skills. You will have experience interacting with people at all levels and be able to work with minimal supervision in a proactive manner. Important to this role will be your MS Office knowledge and your written and verbal communications skills. Experience working in the public sector and using SAP finance systems is advantageous but not essential.

Why choose CFA

• Meaningful Purpose : Your contribution truly makes a difference
• Work‑Life Balance : Paid parental leave, generous leave provisions
• Growth Opportunities : Learning and development
• Flexibility : Hybrid work options with flexible work arrangements
• Discounts : Emergency Memberlink discounts on various services
• Wellbeing Focus : Healthy for Life programs, flu vaccinations
• Member Assistance Program : Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment‑related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre‑employment Checks

Offers of employment will only be made to candidates who :

Commitment to Diversity and Inclusion

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Accessibility

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [emailprotected].

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