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Customer Solutions Engineer

Customer Solutions Engineer

Aussie BroadbandCity of Brisbane, Queensland, Australia
7 days ago
Job description

We’re seeking an innovative Customer Solutions Engineer to join our growing team on a 6‑month secondment. Deliver exceptional outcomes that embody our values and leave a lasting impression. The role is Hybrid once the initial training is completed.

As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

We’re unlocking community knowledge in a new way, where experts add insights directly into each article, started with the help of AI.

Why work for Aussie?

  • Don’t be ordinary, be awesome
  • Think BIG
  • No bullsh
  • Be good to people
  • Have fun

We are a B Corp Certified company. We care about our community through our Pledge 1% commitment, sponsorship programs and paid staff community service leave.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers, in addition to any government‑paid leave
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day‑to‑day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names such as Specsavers and HCF
  • Monthly rewards and recognition
  • Internal training and resources to help you grow and achieve your career goals
  • Yearly allowance for Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

    • Let’s Talk About You

    Do you hold expertise in telco intricacies and possess familiarity with the following :

  • 3+ years’ experience in implementation of small to large scale SD‑WAN, MPLS & Layer 2 networks
  • VOIP / SIP experience
  • NBN Access Tech (NEBS & Enterprise Ethernet)
  • Customer Premises Equipment
  • Fiber Networks Expertise
  • Data Center Cross‑Connects Proficiency

    • If you possess practical know‑how and hold certifications in Cisco / Fortinet (e.g., Cisco CCNA or Fortinet NSE4 / 5), along with a track record of implementing Hosted Phone Systems, Cloud Connect, and Managed Routers, you might just be the perfect fit for this position.

    How will you support our “Why?”

  • Understand customer needs for smooth connectivity
  • Collaborate with Sales on tailored designs
  • Configure diverse network infrastructure (Cisco, Fortinet, VeloCloud, etc.)
  • Assist installation for seamless services
  • Deliver thorough handover documentation
  • Conduct product research and liaise with relevant teams
  • Stay updated on Aussie Broadband’s offerings and network capabilities

    • Ready to join?

    Hit the apply button to submit your application and our fantastic team will be in touch!

    Even if you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box when hiring.

    For questions, get in touch today at careers@team.aussiebroadband.com.au . Just a heads up : we can’t take applications through email, so please apply via the job link provided.

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    Solution Engineer • City of Brisbane, Queensland, Australia