End User Technical Support

Would you like to work for a national organisation with an outstanding reputation and an inclusive, values-driven culture?

Look no further.

Altius Group is an employer of choice with a strong industry reputation for service excellence, care and integrity.

Altius was founded in

• with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury.

Since then, we've branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services - still driven by a single goal : to elevate the wellbeing of people, workplaces and communities across Australia.

As an IT Support Officer , you will use your technical expertise and process knowledge to troubleshoot and resolve IT incidents and service requests for end-users across the Altius Group.

You will take ownership of basic to medium-complexity issues from initial request through to resolution, ensuring a seamless and positive customer experience.

As a healthcare organisation, kindness and care sit at the heart of everything we do.

Our IT Support Team mirrors this approach by consistently demonstrating empathy, professionalism and a "positive intent" mindset when supporting colleagues.

This will come naturally to you, even in high-pressure or complex situations.

You will work primarily within a Microsoft 365 environment, providing end-user support across the Microsoft suite while learning and supporting our case management systems and other core business applications.

Requirements Key Responsibilities Manage, configure and troubleshoot IT systems including Microsoft 365, software applications, hardware (laptops, tablets, mobile devices, servers, security systems) and VoIP phone systems Provide both onsite and remote technical support to team members Configure, deploy and troubleshoot software and hardware Manage hardware and software assets Set up user accounts in Microsoft 365 and other applications for new starters Manage support tickets via an online system, including detailed documentation and end-to-end ownership to resolution Identify and escalate complex technical issues to the IT Manager or Network Engineer (Level 3 tickets) Manage and monitor devices using Microsoft Intune, including enrolment, compliance policies, configuration profiles and application deployment Monitor network performance and provide basic troubleshooting (including connectivity and VPN support) Implement and enforce cybersecurity measures including MFA, password policies and endpoint protection Contribute to IT projects such as system upgrades, migrations and new technology rollouts About You Minimum two years' experience in a corporate or enterprise helpdesk environment Degree in Computer Science, Information Technology or a related field (or active enrolment) preferred Strong experience administering Microsoft 365 is essential, including Active Directory, Intune, Defender, Purview, Exchange Online, SharePoint, Teams and OneDrive for Business Solid understanding of network systems; experience with Cisco Meraki is desirable Ability to communicate technical information clearly to both technical and non-technical audiences Excellent problem-solving, analytical and communication skills Strong customer service mindset with a demonstrated "assume positive intent" approach Proven ability to support remote users using remote access tools and clear, step-by-step guidance Why Join Altius Group?

National organisation with a strong reputation and purpose-driven culture Supportive, collaborative team environment Ongoing learning, development and career progression opportunities The opportunity to make a meaningful impact by supporting teams who deliver care to our clients every day If you're passionate about technology, customer service and working in a values-based organisation, we'd love to hear from you.

APPLY NOW If Altius sounds like a place to be you click 'Apply Now'.

Altius is an Equal Opportunity Employer and an inclusive workforce.

Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful.

We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.