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Cluster Oceania Technical Service Support

Lely Australia PTY LTDWilliamstown, Australia

9 days ago

Job description

Lely Australia - Cluster Oceania Technical Service Support

Are you a Technical Service Support specialist with solid experience in the robotic milking industry? We would love to hear from you!

Lely is a global leader in automated milking systems and dairy automation. A family-owned company with their head office in The Netherlands. The vision of Lely is to create a sustainable, profitable, and enjoyable future in farming.

Due to ongoing growth, Lely Australia is looking to expand their Cluster Oceania Technical Service Support team. The purpose of the role is to support and train our Lely Centre technicians in the correct installation, optimal service, and maintenance of all Lely products in the field. The function also provides second-line technical support to achieve optimum customer satisfaction. This role ensures that the services provided meet the Lely standard and are in line with the Lely value proposition.

Training Support :

Monitor, teach and support Lely Centre Service teams on continuous development in service support by driving proactive service practices.
Travel to Lely Centres on a recurring basis to conduct training, coaching, and provide in-field support to the Service Managers and their technical teams.
Offer second-line support accessibility via a rotating on-call roster in the event of emergencies.

Stakeholder Management :

Support Lely Centre technical teams to ensure that they are qualified and certified.

Monitor Lely Centre Key Performance Indicators.

Provide Lely HQ with any relevant information or feedback from the field.

Job Requirements :

At least 5 years solid and relevant technical experience ideally in robot milking systems or similar.

Excellent verbal and written communication skills.

Ability to work and plan activities autonomously, in line with company expectations.

Strong diagnostic and problem-solving skills.

Highly developed attention to detail.

Valid Australian Driver’s Licence.

Able to travel within Australia. Flexible for international, if required.

Please note : Head office is based in Truganina, Melbourne, although applicants from regional areas will be considered.

Contact : Please send CVs plus cover letter to Marc Jones, Service Support Manager, Lely Australia – [emailprotected]

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