Insurance Program Director

Insurance Program Director

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Job Profile Summary

The Insurance Program Director is responsible for overseeing and leading teams to deliver project(s) for clients and manages schedules, financials, and project change requests to ensure successful and on-time project delivery.

The Director identifies and addresses potential issues and risks that may impact project deliverables, serves as the escalation point for project-related activities and the Customer.

The Director may work across multiple complex projects simultaneously.

Job Description

Essential Job Functions / Responsibilities

Oversee and lead teams to deliver the project(s) for clients.

Meet specific revenue targets within the Services organization.

Manage day-to-day project activities and deliverables, including schedules, financials, and change requests.

Makes personnel and staffing decisions for the practice.

Assumes people-management responsibilities : direct reports, annual performance reviews, underperformance management, and hiring.

Develop trusted adviser relationships with project and program stakeholders, sponsors, and other key parties.

Identify and address potential issues and risks that may impact deliverables.

Serve as the point of escalation for project-related activities and the Customer.

Report to Services leadership on project results, metrics, testing, and deployment management activities.

Manage project scope and changes.

Manage the engagement contract and Statement of Work.

Set and continually manage project and program expectations while delegating and overseeing deliverables with team members and stakeholders.

Develop and deliver progress reports, proposals, requirements documentation, and presentations to various audiences.

Contribute IP back to the Delivery practice.

Mentor project team members.

Work across multiple complex projects simultaneously.

Perform other related duties and activities as required.

Note : this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications / Requirements

Education and Work Experience

Master or postgraduate degree required, preferably with a technical emphasis.

Minimum of 15 years' professional experience, including delivery experience covering planning and mobilization.

Specialized Knowledge, Skills, and / or Abilities

10+ years of hands-on design, development, testing, maintenance, and documentation of program code in accordance with user requirements and system and technical specifications.

Solution experience covering estimating, configuration, costing, sourcing, and client interfacing / selling (RFI / RFP, orals / workshops).

Duck Creek certification in Policy Administration System experience; additional Billing and Claims System experience preferred.

Experience in Cloud hosting / native development : Azure / AWS focused (e.g., Azure Functions, API Gateway).

Deep experience in General Insurance globally and preferably with Duck Creek implementations.

Experience framing technical solutions for General insurance providers.

Expertise in Data Migration with successful results.

Advanced strategy and planning experience to determine goals and assist in critical support situations.

Experience delivering enterprise, commercial, off-the-shelf software to a large customer base.

Experience / knowledge of software development life cycle for P&C insurance software.

Hands-on experience with integration using various architecture and protocol types.

Experience with implementation of Duck Creek / Guldewire Platform solutions for Policy Administration, Claims and / or Billing is a plus.

Project-management experience and PMP certification would be advantageous.

Demonstrated experience managing a client and working both independently and in a team-oriented, collaborative environment.

Other Requirements

Travel :

Special work hours : not specified.

Work authorization : legally authorized to work in the country of the job location; if not conditional on obtaining the right work visas.

Experience with systems integration (Policy, Billing, Claims, Reinsurance, third-party systems).

Location and Work Authorization

Commute or relocate to Sydney, NSW within the required timeframe.

Work authorization : Australia (Required).

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