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Customer Relations Consultant

Customer Relations Consultant

SIXT AustraliaCouncil of the City of Sydney, New South Wales, Australia
2 days ago
Job description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australia is on the lookout for 2x Part Time Customer Relations Consultants (19 hours per week) based in Sydney. This is a hybrid opportunity, working from home and our offices in Sydney CBD and Sydney Olympic Park.

As a Customer Relations Consultant, you’ll be the face of SIXT’s commitment to outstanding customer service. You’ll handle a variety of customer enquiries and complaints with professionalism and empathy, ensuring every interaction meets our service standards. Working closely with internal teams and franchise partners, you’ll help turn challenges into positive experiences and support SIXT’s reputation for excellence.

YOUR ROLE

Your key responsibilities will include :

  • Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
  • Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
  • Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
  • Identify recurring issues and trends, providing feedback to improve processes and service quality.
  • Monitor and respond to customer feedback on public channels, upholding SIXT’s reputation for service excellence.
  • Support achievement of customer satisfaction and service quality KPIs.
  • Promote and maintain SIXT standards, safety practices, and core values in all interactions.

YOUR SKILLS

  • Communication & Interpersonal Skills : Deliver clear, professional responses and build positive relationships with customers, colleagues, and franchise partners.
  • Problem Solving & Conflict Resolution : Assess situations, resolve enquiries and complaints efficiently, and handle challenging interactions with sound judgment.
  • Time Management & Adaptability : Prioritise tasks, manage competing demands, and work flexibly across different responsibilities.
  • Integrity & Technical Skills : Uphold SIXT’s values and use computer-based systems confidently.

    • As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need working rights in Australia.

    WHAT WE OFFER

    At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel
  • Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

    • We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

    Ready to rev up your career and be the driving force behind going the extra kilometers with our customers? We can't wait to see your application! Apply now or visit our careers site to find out more. Join Team Orange today!

    Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

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    Customer Consultant • Council of the City of Sydney, New South Wales, Australia