SENIOR WARD OFFICER - PULLENVALE WARD OFFICE

The Role

Pullenvale is proud to be Brisbane City Council’s largest ward which includes the areas of Anstead, Bellbowrie, Brookfield, Karana Downs, Kenmore, Kenmore Hills, Kholo, Lake Manchester, Moggill, Mt Crosby, Pinjarra Hills, Pullenvale, Upper Brookfield and parts of Chuwar and Chapel Hill. The Pullenvale Ward Office is committed to creating incredible outcomes for all the residents that call Pullenvale home including schools, sports clubs and community groups (and more!). The role of Senior Ward Officer has a strong role to play in assisting to create opportunities and solve challenges that the Ward Office can assist the community with.

As part of a small team your role as Senior Ward Officer will be to lead the Ward Officer in the delivery of highly effective administration and customer service, managing the Ward Office workload and and achieving Key Performance Markers as set by the Councillor. As a key member of the Ward Office you will have the opportunity to represent Brisbane City Council and the Pullenvale Ward Office at local events when needed and connect with residents who come into the Ward Office.

Your professional attitude and leadership experience will enable you to succeed in a busy office environment with complex customer queries, competing demands and the need to re-prioritise when the unexpected arises. You will have experience and success in providing a diverse range of high-quality administrative and customer service tasks, strong computer skills within a fast-paced setting and hands on experience with content writing for digital channels.

To be successful in this role you will have:

• demonstrated customer service experience with a strong focus on resolving complex customer queries including ongoing correspondence where necessary, ensuring honesty, fairness, sensitivity and dignity in all interactions
• demonstrated experience in leading an office-based operation providing high quality administrative and secretarial support including overall management of in-progress requests in the Customer Database system.
• demonstrated experience in researching and interpreting legislation, policy and guidelines to support the councillor in resolving community queries
• demonstrated organization skills including diary management, organising documents and preparing resources for meetings
• demonstrated experience in writing reports, correspondence and information decks whilst handling sensitive information in line with Council policy.
• well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channels
• ability to work both autonomously and in a team environment to an agreed performance standard and contribute to a culture of excellence.

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role will require a Criminal History Check and a C Class Driver’s License (or the ability to obtain a C Class Driver’s License).

For more information: Please call Dim Amarandos on 07 3178 5894 or contact via

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council , are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 21st April 2024 at 11:55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Related documents

• Published on 10 Apr 2024, 4:02 AM