Administration Assistant

NSW Department of Communities and JusticeBurwood Council, New South Wales, Australia

4 days ago

Job description

Employment type – Temporary up to 30 June 2026

Salary – Clerk Grade 1 / 2 , $ 75,728 to $ 82,329

About Us

The Housing Appeals Committee (HAC) provides an independent appeals mechanism for social housing clients in NSW. The HAC Secretariat is a business unit of Homes NSW and provides administrative and customer support services to enable the delivery of timely and responsive independent appeal services.

Your role

The Administrative Assistant supports a client-focused team delivering appeals services to social housing residents, collaborating with clients, staff, and providers to ensure a culturally responsive service.

With a high level of attention to details and strong administrative and customer service skills, you’re confident using computer-based technology and managing tasks like records maintenance, meeting coordination, minute taking and financial processes.

What you’ll do

This position involves multi-tasking and managing a range of enquiries. Example responsibilities include :

Providing administrative services such as filing, handling mail, maintaining registers, routine purchasing, supporting meetings and events, photocopying, and preparing documents to facilitate team or unit operations
Gathering and organizing information for documentation and report preparation
Responding to enquiries and requests for information, referring enquiries when necessary, to ensure accurate information is provided
Updating records and databases in accordance with records management procedures to maintain accurate, properly stored and accessible information

What we’re looking for

You’re known for providing excellent customer service, your strong communication skills (both written and verbal), and you understand the importance of discretion and confidentiality

You thrive under pressure and meet tight timeframes. You’re flexible and organised, with great attention to detail and accuracy

You’re a highly motivated team player, working collaboratively and independently as required, but always with a ‘can-do’ attitude.

Experience in a similar role managing multiple priorities throughout your day

To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including :

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role :

As the Administration Assistant you will be required to ensure excellent customer service, support staff and external stakeholders and manage a demanding workload. Please provide an example of when you have demonstrated these skills. What were your responsibilities, what process did you put in place and the outcome? (Maximum 300 words)

Describe a time where you have had competing deadlines? What did you do to manage these deadlines and what was the outcome? (Maximum 300 words)

Applications close Friday 14 November at 11 : 59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Catherine Walton on 0407 357 455 or at catherine.walton@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Katie Hardy on 0447 204 182 or katie.hardy@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more : www.nsw.gov.au / welcomeexperience

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Administration Assistant • Burwood Council, New South Wales, Australia