Desktop Support Specialist

IT Support / EUC Specialist

Location : Melbourne

Job Description : Field IT (Site Location : Sunshine West, Melbourne - only one site)

Roles and Responsibilities

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software / applications within established standards and guidelines.

Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.

Inventory management.

Imaging of Laptops & Desktops.

Printer Management.

Assistance in fixing issues for Conference room and working with Vendor for room setup.

Hardware / software troubleshooting and resolution.

Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.

Knowledge of Office 365 support.

Coverage / compliance software installation and troubleshooting.

Good Knowledge of DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement.

Strictly adhere to defined Service Level Agreements (SLA's).

Support recurring meetings, events, and after-hours activities as required.

Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

L1 level network troubleshooting and resolution for LAN Connectivity.

Hands & feet support to Backend team for Network / Server / application issue.

Working with vendor support contacts to resolve technical issues.

Server mounting / movement.

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc.

Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking.

Assessment required by the customer for every profile along with submission (Mandatory).

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Information Services

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