Associate Energy Systems Technical Support Engineer

Overview

Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. The role requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Collaboration with Sales, Operations, and Service staff is essential to proactively improve the owner experience for a rapidly growing customer base.

What You'll Do

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro‑active monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, pro‑active manner to resolve technical issues with the battery systems
• Educate our installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on‑site service is required
• Communicate customers' concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• This role may require a shifted workweek to provide weekend support

What You'll Bring

At Tesla

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