Sr. Deskside Technician

Deskside Technician II

Sr. Deskside Technician – North York, ON

Date Posted : 1 / 9 / 2026

Job ID : 62558

Job Category : Deskside Technician II

Position Type : Full Time

Remaining Positions : 1

Who we are

Stefanini is a full‑service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in a large corporate environment
• Desktop / laptop tech support (Mac and PC)
• Windows 7 / 10 operating systems troubleshooting
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC support – install, move, add, change
• Maintain repairs, spare parts, and components
• Research and troubleshoot technical problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Follow appropriate KB articles for research
• Work on‑call and after‑hours support as needed
• May provide executive support
• Various other tasks associated with deskside services
• May need to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

Desired Characteristics

What you’ll get

Why we’re different

End‑User Computing & OS Support

Device Management & Imaging

Identity & Access Management

Networking & Connectivity

Collaboration and Customer Service

Ticketing Systems

Pay Range

$35.00 – $37.00 per hour

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