Customer Service Officer

Customer Service Officer

Location: Concentrix, Clear Island Waters, Queensland, Australia

About the Role

We are growing fast and looking for amazing Customer Care Advisors to join our Robina Contact Centre team, supporting vulnerable Australians to access important entitlements.

No call centre experience necessary but customer service skills are a must!

Key Role Details

• Hourly rate of $28.74 + 12% Superannuation
• Monthly incentives up to $480 (up to $5,760 per year on a pro‑rated basis)
• Full‑time – rotating roster
• January or February start dates
• Full‑time paid training
• Monday to Friday rotating roster 8 am – 7 pm
• Saturday availability as required
• Centrally located next to Robina Town Centre

Benefits

• Career stability – permanent opportunity with a global company, 80% of frontline managers promoted from within.
• Engaging and comprehensive paid training.
• A diverse and inclusive work environment.
• Concentrix calendar of events.
• Fantastic amenities: shared employee space with chill‑out zone, ping‑pong table, free barista‑style coffee, fruit baskets delivered weekly.

Requirements

• Must be an Australian citizen and at least 18 years of age.
• Eager to work toward goals and targets.
• Confident and capable in using computers and systems.
• Passionate about customer service.
• Keen to learn new skills and refine existing ones.
• Excellent verbal and written communication skills.

Other Information

Applicants must be at least 18 years of age and pass a police check and other pre‑employment checks.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. We invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Adjustments during the recruitment process will be accommodated.

Apply now to join a team creating game‑changing journeys for employees and customers.