Team Manager

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Your Opportunity

As a Team Manager in our Member Service Center, you will lead our dedicated team of consultants toshowcase the value and benefits of RAC products and services to our members via face to face and over the phone interactions!

What you need to know :

Location : West Perth or Joondalup

Working hours : Monday to Friday 8.30am - 5pm with occasional Saturdays required 9am-5pm.

What will you be doing :

Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets

Provide ongoing coaching and mentoring to support career development

Address member concerns promptly and effectively to ensure a positive resolution

Monitor day-to-day operations to ensure execution of strategies and initiatives

What we are looking for :

As a member-based organisation, alignment to our values is essential, in addition to :

A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment

Strong leadership and interpersonal skills with the ability to motivate and develop team members

Experience in working to & achieving KPI’s / targets

Creating a cohesive and collaborative work environment

Excellent communication skills with the ability to listen & relate well to others

Ability to demonstrateempathy and resilience in difficult situations

Strong computer literacy and ability to use many applications at once whilst having engaging conversations

What can we offer you?

Secure a full-time, permanent position working within your local community

Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.

Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

An inclusive & supportive environment, enabling all abilities to strive for success.

Professional career development & ongoing training.

Generous discounts on home, contents & car insurance, plus free roadside assistance.

Member benefits & opportunity to join a very active Social Club.

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.

Applications Close Wednesday 6th November 2024

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

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