Cloud Services Support Analyst

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Cloud Services Analyst (M365)

Location : Adelaide CBD

Duration : 2 months

Rate : AS05 MARKET RATES

We are seeking an experienced Cloud Services Engineer to support a South Australian Government client on a short-term contract. This role sits within a shared services / OCIO environment and is responsible for delivering level 2 support across Microsoft 365 and associated cloud service offerings.

You will work closely with internal teams, external 3rd level support providers, and agency stakeholders to deliver reliable cloud and business application support while ensuring strong governance, documentation, and compliance.

Key Responsibilities

Provide 2nd level support for business applications and cloud platforms, primarily Microsoft 365

Perform high-level tenancy administration activities across M365

Support request fulfillment and incident resolution in collaboration with internal teams and external vendors

Gather and clarify business requirements to support effective solution delivery

Apply analytical and evaluative skills to diagnose and resolve complex issues

Skills & Experience Required

Minimum 3 years hands-on experience working with Microsoft 365

Proven experience performing high-level M365 tenancy administration

Strong background in 2nd level support within a cloud or enterprise environment

Experience working in structured, process-driven environments (government or large enterprise highly regarded)

Strong documentation, communication, and stakeholder engagement skills

Adelaide applicant only!!

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Casual Loading

– Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Staffing and Recruiting

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