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Customer Service Officer Luscombe

Customer Service Officer Luscombe

Stratco (Australia) Pty LimitedGold Coast City, Queensland, Australia
23 days ago
Job description

Overview

  • Fixed Term role in a fast-growing industry
  • Deliver exceptional customer service and support production operations
  • Join a collaborative team committed to quality and continuous improvement

Laser 3D is a national laser cutting, folding, welding, and CNC machining service provider that has been operating since 1992.

With cutting-edge technology, a skilled workforce, and a commitment to quality, we deliver high-quality, cost-effective solutions tailored to meet the needs of our clients across a variety of industries. Laser 3D is focussed on transforming manufacturing complexity into a competitive advantage for their customers.

Laser3D is part of the Stratco group , a dynamic, national leader in the manufacture and marketing of building and home improvement products. With an outstanding record of continual growth, Stratco has manufacturing plants and Home Improvement Stores in all mainland states of Australia and several international locations.

We are seeking a professional and experienced Customer Service Officer to join our team in Ormeau. This fixed-term role involves processing customer orders, preparing quotes, and liaising with both customers and production teams to ensure smooth operations and high service standards.

Key Responsibilities

  • Process customer orders via email and system
  • Prepare quotes for laser cutting, folding, welding, powder coating, and other services
  • Assist with customer enquiries and provide updates on job progress
  • Prepare and update drawings as required
  • Collaborate with production staff to resolve special customer requirements
  • Develop and maintain relationships with customer purchasing contacts
  • Investigate and resolve customer complaints
  • Answer incoming calls and support general customer service functions
  • Participate in continuous improvement initiatives and uphold company policies
  • Maintain open and honest communication with supervisors and management
  • Support multi-skilling activities and assist fellow employees as needed

    • Skills, Experience and Attributes

  • ESSENTIAL - Strong communication and problem-solving skills.
  • ESSENTIAL – Proven experience in customer service or administrative roles
  • ESSENTIAL – Ability to manage multiple tasks with attention to detail
  • DESIRABLE – Experience with OPTO or similar order processing systems
  • DESIRABLE – Familiarity with manufacturing or sheet metal environments
  • Ability to work collaboratively with internal teams and customers
  • Commitment to punctuality, efficiency, and continuous improvement

    • This is a fixed-term contract role with an expected duration aligned to maternity leave coverage. If you're a motivated professional looking to contribute to a high-performing team, we’d love to hear from you!

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    Customer Service Officer • Gold Coast City, Queensland, Australia