General Manager, Virtual Health Centre

Shape the future of virtual care across Hunter New England.

Remuneration : $173,345 - $193,906 per annum + super + salary packaging

Employment Type : Permanent Full Time

Position Classification : Health Manager Level 5

Location : Rankin Park Centre

Hours Per Week : 40

Requisition ID : REQ639807

Applications Close : Monday, 23rd February 2026

Hunter New England Health (HNE) is establishing a brand-new Virtual Health Centre, created to lead the governance, coordination and expansion of virtual care across the district. This is a rare opportunity for a senior leader to build and lead a new service from the ground up, with district-wide impact on access, patient flow and system performance.

Based at Rankin Park, the Virtual Health Centre will play a critical role in enabling HNE to leverage technology to deliver safe, efficient and connected healthcare, supporting demand management, improving access for patients, and strengthening whole‑of‑health system capability.

Where you'll be working

The Virtual Health Centre is a newly established service designed to bring together virtual models of care, patient access coordination and system oversight. You’ll be working within a collaborative, values‑driven executive environment, partnering closely with clinical leaders, operational managers and corporate teams across the district.

The culture is future‑focused, innovative and collaborative, with a strong emphasis on problem‑solving, shared accountability and continuous improvement. As this is a new service, you’ll have the opportunity to shape not only the Centre’s operations, but also its identity, capability and influence.

About the role

As General Manager – Virtual Health Centre, you will provide strategic and operational leadership for the Centre and its teams. This is a system‑level role with responsibility for governance, performance, demand and capacity management, and change leadership across HNE.

A typical week may include

• Leading and supporting operational teams delivering virtual care and access coordination
• Monitoring system demand, pressure points and emerging risks, and leveraging resources across the district to improve patient access and flow
• Using data and performance indicators to identify opportunities, solve complex system problems and drive improvement
• Leading change management initiatives, engaging stakeholders and building district‑wide networks to embed virtual models of care
• Contributing to strategic planning and system design to improve access, efficiency and sustainability across HNE

Supporting you

You will be supported through

Importantly, this role offers the opportunity to help shape the role itself, with scope to influence how the Centre and its leadership function continues to evolve.

About you

You are a confident, contemporary health leader with a strong track record at a senior level. You bring a systems mindset, are comfortable working with complexity, and are motivated by the opportunity to make a meaningful impact at scale.

You will have

Proven capability in operational management of multidisciplinary teams.

What we can offer you

At Hunter New England Health you enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day :

Additional information

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Susan Heyman at Susan.Heyman@health.nsw.gov.au

Information for Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit : https : / / bit.ly / 3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit : https : / / bit.ly / HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015 : Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.

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