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Application Support Analyst - Clinical

Application Support Analyst - Clinical

DedalusNone, Australia
16 days ago
Job description

Dedalus Perth, Western Australia, Australia – Application Support Analyst – Clinical (Clinical Information Management Solution)

About the Role

The role is part of the Clinical Support Team, focused on supporting market‑leading software solutions in hospitals and healthcare environments.

Responsibilities

  • Provide superior task management incorporating incident triage, analysis, and resolution; identify and classify problems / defects.
  • Develop and maintain strong working relationships with customers to foster collaboration and facilitate growth.
  • Provide expert advice, internally and externally, pertaining to Dedalus clinical information management solutions to promote best practice outcomes.
  • Support clients through user acceptance testing, installation, and ongoing maintenance.

Essential Requirements

  • 5+ years of experience in supporting healthcare IT systems.
  • Excellent knowledge of SQL with the ability to write and execute complex scripts.
  • Experience providing technical support for healthcare IT systems.
  • Degree in Health Information Management and / or Information Technology.
  • Microsoft Server administration experience.
  • Desirable Requirements

  • Database administration experience.
  • Understanding of ITIL processes.
  • Experience with IIS or Apache.
  • Knowledge of healthcare workflow and HL7 standards.
  • Ability to troubleshoot Microsoft Windows Server issues.
  • About Dedalus

    Dedalus is a world‑leading healthcare technology company committed to enabling clinicians and nurses to deliver better care. We foster a culture of learning, innovation and meaningful impact for millions of patients worldwide.

    Application Closing Date

    14 November 2025

    Diversity & Inclusion Commitment

    Dedalus is committed to building a diverse and inclusive workplace. We actively support an inclusive culture and encourage all applicants to apply regardless of background.

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