Customer Service Officer

Our passion for community is at the heart of everything we do

Our vision is to be a leader within the Australian Local Government and develop a broad range of strategies that will help shape our vision for the region through excellent service delivery and community engagement. We also aim to build one of Australia's most sustainable, vibrant, and diverse regions. Victoria Daly Regional Council runs a range of programs to engage the Indigenous communities.

Victoria Daly Regional Council is looking for a full-time Customer Service Officer based in Nauiyu, NT.

This position is responsible for assisting the Council Operations Assistant Manager and coordinating the day-to-day operations of the reception for the Council Office.

More specifically, your responsibilities include but are not limited to :

• Assist the Council Operations Assistant Manager with daily tasks.
• Deal with a range of customer queries face to face, by phone, email & fax.
• Assist customers with their queries efficiently.
• Ensure an effective, efficient, and courteous service is provided to all service users and the community.
• Maintain a safe staff working environment.
• Ensure that proper WHS regulations set by the Council are adhered to.

Please click here to see the full position description.

As the Victoria Daly region has a large Aboriginal and Torres Strait Islander population, you will need to ensure cultural sensitivity and awareness across all activities.

What you’ll bring to the team

To qualify, candidates will need knowledge and experience in administration, including Microsoft Office 365 and customer service.

Additionally, you will join with the following skills and background :

Sound computer skills with knowledge of Microsoft Office.

Excellent phone manners.

Ability to perform multi tasks under pressure.

Personal integrity, good interpersonal skills and a friendly disposition.

Ability to work with limited supervision and direction.

Ability to work as part of a team to achieve outcomes.

Basic understanding in the field of customer services.

Sound knowledge of the principles of WHS.

As the ideal candidate, possessing good interpersonal communication skills, the ability to multitask and time manage, and a professional approach to customers.

A rewarding role - in more ways than one

In addition to a competitive salary of circa $50,815 - $57,356 per annum + superannuation , the successful candidate will enjoy rewarding work in a part of the world rarely seen by outsiders.

You will also receive access to a range of additional generous perks, including :

• Remote area allowance of $1,206.60
• Salary sacrifice options available - increase your take-home pay
• 6 weeks of Annual Leave + 17.5% Leave Loading
• 10 days of Personal Leave
• Travel allowances
• Flexible working arrangements
• Paid training and study leave
• Ongoing professional development opportunities - the Council actively supports the career progression of its employees through internal hires for leadership positions

Ready to Apply?

Are you experienced in Contract Management and / or Project Management and looking for a role where you can support diverse programs and remote communities? Apply Now!

Applications Close 8th of May 2025

Personal Details

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• First name
• Last name
• E-mail

Digits only or add + for international numbers

• Street
• Street Cont.
• City, Town or Suburb
• Postcode or Zipcode
• Country
• State, Region or Province
• LinkedIn URL

Please click on your profile and copy the URL from your profile page.)

Questions

Do you have the unrestricted right to live and work in Australia?

Do you identify as Aboriginal and / or Torres Strait Islander? (Please note, this is not essential)

• Prefer not to disclose

This role is based in Nauiyu, NT. Do you currently reside in Nauiyu?

• Yes - I currently reside in Nauiyu or surrounding area
• No - but I have plans and / or willing to relocate to Nauiyu
• No - I don't reside in Nauiyu and have no plans to relocate

How many years of relevant experience do you have in a similar role?

• 1 - 3 years
• 3 - 5 years
• 5+ years

To qualify, you will need to hold the following, please check all that apply to you :

• A current Criminal History Check or ability to obtain
• A current Working with Children’s Card
• A current Drivers Licence
• Please outline your experience in providing administrative support and customer service :
• This role is based in Nauiyu. Please outline any experience in regional or remote areas, and your experience working with Indigenous people or situations requiring cultural sensitivity :

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