Customer Service Representative

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X Job Opportunity | Customer Service Representative | Local Government | Maxima Tempskill

Customer Service Representative | Local Government

• July start until end of September
• Logan City Council
• $ + super

Maxima's recruitment services have several Customer Service Representative positions available at Logan City Council.

Overview :

To deliver best value front-end customer services in person, by telephone and via electronic media through our customer service centres (contact centre and service counters) and corporate reception counter.

Responsibilities :

• Our Customer Service Representatives provide a high standard of customer service to our external and internal customers alike in an accurate, appropriate and efficient manner.
• Actively attend to, resolve and if necessary redirect customer enquiries (telephone, in person {counter}, via electronic media or written) within appropriate levels of responsibilities and training.
• Identify and assess requests for information and / or services and respond based on information available in the Customer Service knowledge databases, ensuring that, wherever possible, enquiries and transactions are concluded at the first point of contact.
• Research and seek out information required by customers in the most direct and efficient manner and / or escalate customer request to a Team Leader if necessary.
• Process payments received from customers in accordance with Council procedures and policies.
• Assist with processing of customer requests via social media and the council app.

About you :

• Demonstrated customer service skills in a contact centre
• Active listening, empathy and sound judgement
• Ability to learn quickly
• Excellent verbal communication ability
• Live chat experience highly regarded

All applicants must have current Australian working rights.

Recruitment Kit : Maxima are committed to advancing workforce diversity and inclusion for all.Aboriginal Torres Strait Islander and People Living With Disability are encouraged to apply online, please click on the appropriate link below. Note that if you haven't received a reply within 2 weeks please regard your application as being unsuccessful in this instance.

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