Settlements Officer

We’re OFX, a leading financial operations company providing businesses and accounting firms with real‑time financial control and visibility to do business anywhere in the world.

OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Our platform offers global business accounts, payments to 180 countries in 30+ currencies, currency risk management solutions, corporate cards with spend management, bill payments, vendor management and integrations with popular accounting and HRIS software.

Headquartered in Sydney, Australia with offices worldwide, OFX has been a trusted innovator in global money movement for over 25 years.

Purpose of your Role

Reporting to an Operations Team Lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including incoming and outgoing payment reconciliation, outward payment batch processing, investigation, trace and recall of customer funds in accordance with company policies, and commercial and consumer team requirements. Everyday you will calculate funding requirements to ensure sufficient balance in accounts to meet daily payment obligations.

As a key contributor to effective Operations & Settlements procedures and processes, you will balance OFX’s operational, financial and reputational risk associated with incoming receipts, outgoing payments and global payment methods. You will support direct‑to‑client focused practices that position OFX for scalable, profitable business growth.

What you do

• Perform daily incoming payment reconciliations.
• Process outgoing payment operations and handle payment exceptions.
• Serve as contact for internal and external stakeholders, responding to and escalating issues appropriately.
• Execute unallocated funds procedure and processes.
• Analyze and drive completion of open items related to payments and investigation activities.
• Coordinate with customer and bank liaison for investigations of payment instructions or location of funds.
• Review back‑office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements.
• Ensure policies and procedures are followed to mitigate risk and fraud.
• Assist in payment resolution with financial institutions.
• Communicate efficiently with Global Treasury and Cash Management teams to manage and forecast cash balances.
• Align with corporate strategy and priorities; actively participate in the development of departmental procedures, processes and continuous improvement.
• Maintain updated documentation, service levels and adhere to established procedures and controls.
• Coach and develop team members and identify training needs.
• Generate excitement, pride and drive to excel within the team.
• Build and maintain relationships at all levels both within and outside the organization.
• Improve productivity and efficiency, leveraging internal technology to manage Operations needs and deliverables.
• Collaborate with colleagues in the Operations department globally to create a cross‑functional, high‑performing team.
• Respond to internal and customer email mailboxes in a timely manner.
• Assist with ad‑hoc projects and IT change requests.

What you bring

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and are not afraid to roll up our sleeves to get stuff done. We are committed to making things easier for our clients, pushing boundaries and continuing to move with the times so we can keep inspiring confidence every day and through every transaction.

We operate as one team, cross‑functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self‑starters who love learning and sharing our knowledge with others. We embrace change and use resilience to overcome challenges.

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At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

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