Solutions Designer

About the role

The Solutions Designer is responsible for collecting and assessing complex business and solution architecture requirements and translating them into detailed solution designs to enable technology solutions to improve the customer experience.

You will be part of a Customer Relationship Management (CRM) system consolidation project team and will bring in your expertise in Microsoft Dynamics CRM, preferably gained from a higher education industry or in a sales or customer service module.

About You

Through your experience and knowledge gained by working on MS Dynamics CRM projects, you will;

• Analyse current business processes and requirements, including problem statements, desired outcomes, and constraints.

• Develop detailed solution designs, specifying architecture, components, and necessary features through technical specifications, flowcharts, and diagrams.

• Understand and address challenges and obstacles inherent in the proposed solution while ensuring any risks or challenges are appropriately mitigated to ensure its success.

• Select suitable technologies and tools in alignment with solution requirements, evaluate existing systems, and decide on building versus buying components.

• Communicate technical concepts and design decisions adeptly to both technical and non-technical stakeholders through presentations, progress reports, and addressing concerns or questions.

• Create prototypes to validate solution feasibility and gather stakeholder feedback, while identifying and mitigating potential risks for successful implementation.

• Generate comprehensive documentation for the solution, including design documents and user guides, essential for both implementation and maintenance phases.

• Stay informed about emerging technologies, industry best practices, and changes in business requirements, remaining adaptable to modify the solution based on evolving needs and feedback.

Essential Requirements

• Degree in relevant discipline or equivalent skills, knowledge and experience.

• Experience and expertise in architecture frameworks and knowledge of solutions design principles and practices.

• Ability to address and meet focus capabilities as stated in the Position Description

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Applications close Sunday 18th February

• An updated resume

• Response to two (2) targeted questions below when prompted in the application form (max 300 words per response)

Targeted Question 1

Outline your experience in a recent project where you played a key role in designing a CRM solution? What was the problem or challenge, how did you approach the design process and what was the outcome?

Targeted Question 2

Describe a situation where you have played a crucial role in collaborating with different stakeholders, such as business analysts, developers, and end-users, to ensure that your solution aligns with their needs? What was your approach and what was the outcome?

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

For temporary positions, you will require a visa that gives you permission to work in Australia.