Intake & Assessment Officer

Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

• Okay, and what role are you recruiting for?

We're looking for an Intake & Assessment Officer to join our Early Resolution & Complaints Team. You will support the effective and efficient management of cases and data management systems within the Early Resolution & Complaints team. The position provides support by taking and recording initial enquiries by consumers, received by telephone, mail, online, or in person.

• This is getting interesting, what type of person are you looking for?

We're looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

• Advanced skills in Microsoft office software
• Database and file management proficiency
• Advanced skills in working with data and reporting
• Experience providing high quality administrative support in a fast-paced environment
• Demonstrated ability to provide administrative support to professional staff in a complex, confidential and sensitive environment
• Experience working with a diverse range of stakeholders including those experiencing challenging circumstances
• That sounds like me!
• How are you different from other organisations?

We're really excited by our organisation, we offer :

• Flexibility
• We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home
• Culture
• Our People Matter Survey results reflect our staff are proud to work for the VLSB+C
• Wellbeing
• We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
• Partnership
• our horizontal structure allows for more partnership with your colleagues and other teams
• Purpose
• We play a key role in regulating the legal practice in Victoria
• I want to know more!

Dan would love to hear from you on 0488232619 if you have questions about the role

• I'm now really interested!
• Other relevant information