Chief Operating Officer - Services

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Chief Operating Officer – Services

Executive Leadership Opportunity | Disability & Health Sector | Perth, WA

Be bold. Be visionary. Make a difference.

At Rocky Bay , we’re not just a service provider—we’re a leading voice in disability support, that empowers thousands of Western Australians every year to live with greater choice, connection, and independence. As our Chief Operating Officer – Services , you won’t just oversee day-to-day operations—you’ll shape the future of community, health and disability services.

This is your opportunity to lead large, multidisciplinary teams delivering allied health, therapy, support coordination, and community programs across homes, schools, hubs and community settings—driving innovation, customer experience, and long-term sustainability.

About the Role

As a key member of our Executive Team, you will :

• Lead strategy execution across clinical and community services, translating bold ideas into real-world outcomes
• Embed a culture of performance, accountability, and collaboration
• Drive service integration, growth, and new business models to diversify and future-proof our offering
• Influence sector direction by representing Rocky Bay at national forums and driving internal innovation
• Ensure financial sustainability, operating excellence and a seamless customer journey in a high-transactional, distributed workforce model

What You’ll Bring

You’re not just a strong operator—you’re a transformational leader. We’re looking for someone who brings :

5+ years in senior executive leadership roles within high-transactional service environments such as health, disability, health insurance, aged care or similar complex, customer-facing sectors

A proven ability to lead large-scale, mobile, multidisciplinary teams

Strategic insight combined with operational precision

Commercial and financial acumen—someone who understands both margin and mission

Change leadership credentials, especially within policy and funding landscapes like NDIS or aged care

A powerful communicator, negotiator, and relationship builder

A passion for impact, inclusion, and empowering others

Tertiary qualifications in Business, Health, Human Services or a related field are required.

Why Join Rocky Bay?

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation, please reach out. We're here to help.

We welcome people from all walks of life and are building a culture where uniqueness is valued – whether race, gender, disability, age, religion or LGBTQIA+ identity. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians of the lands on which we work, the Noongar and Yamatji peoples, and we pay our respects to Elders past, present and emerging.

Unlock job insights

Salary match Number of applicants Skills match

Community Services & Development 1,001-5,000 employees

At Rocky Bay, we celebrate the unique potential in each individual. We believe our customers are capable of incredible achievements, no matter how big or small. As their partners in possibility, we actively support them on their journey by placing them at the center of every decision. Through listening, sharing ideas, and encouraging them to speak up, take control, and get involved, we inspire confidence within them to achieve their goals. Our comprehensive range of NDIS therapies and specialty services is designed to empower them on their path to success. With trusted health and community services, we have been positively impacting customer wellbeing in Perth since 1938.

At Rocky Bay, we celebrate the unique potential in each individual. We believe our customers are capable of incredible achievements, no matter how big or small. As their partners in possibility, we actively support them on their journey by placing them at the center of every decision. Through listening, sharing ideas, and encouraging them to speak up, take control, and get involved, we inspire confidence within them to achieve their goals. Our comprehensive range of NDIS therapies and specialty services is designed to empower them on their path to success. With trusted health and community services, we have been positively impacting customer wellbeing in Perth since 1938.

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