Junior Support Officer - Broadbeach, QLD

We are looking for a skilled ICT Junior Support Officer to join our IT team. In this role, you will be responsible for supporting, maintaining, and troubleshooting our ICT systems, including hardware, software, and network infrastructure. You will work closely with team members across the Ignite Travel Group to provide technical support, install system upgrades, and monitor network performance.

A day in the life :

• User Support :   Provide first-level support for technical issues. Troubleshoot and resolve hardware and software problems quickly
• Incident Management :   Log and track issues using a ticketing system. Prioritise and document all requests in line with SLAs
• Hardware & Software Maintenance :   Install and maintain computers, peripherals, and applications. Perform regular updates and system upgrades
• Network Support :   Help with network setup and troubleshooting. Support connectivity and maintain security protocols
• Remote Support :   Assist users remotely via phone, email, or support tools. Resolve issues for remote offices and staff
• New Equipment Deployment :   Set up workstations, laptops, and mobile devices. Ensure devices follow security and setup standards
• Security & Data Protection :   Follow IT security procedures. Run backups, manage malware protection, and control user access
• Training & Documentation :   Write and update user guides and FAQs. Help users understand and solve common issues
• Vendor Coordination :   Work with vendors on complex problems. Organise repairs and replacements under warranty
• Continuous Improvement :   Suggest ways to improve support processes. Help enhance the overall IT system and services

Who you are :

Key Qualities

What you'll enjoy :

Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.