Customer Service Representative

To be considered for this position applicants will have recent Customer / Client Services & Transport experience.

• Minimum of 1 years of experience in a customer service role
• Must hold knowledge of logistics, transport or supply chain management
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Proficient in Microsoft Office (Word, Excel, Outlook) is a plus
• Ability to multitask and prioritise tasks effectively
• Experience using Sales Force software is a plus
• Experience using Machship software is a plus
• Job tasks and responsibilities
• Respond to customer inquiries in a timely and professional manner
• Continuously seek ways to improve customer experience, Gathering information about the shipment, including details about the goods, origin, destination, weight, volume, and delivery timeline.
• Collaborating with carriers to negotiate quotes and find the most suitable options for clients.
• Coordinating with carriers to ensure timely pickup and delivery of shipments and adhering to clients' requirements.
• Addressing and resolving any concerns or issues that may arise during transit, such as delays or damage to the goods.
• Providing regular updates to clients on the status of their shipments, such as tracking numbers and customs clearance information.
• Managing any disputes or claims that arise, such as lost or damaged goods, and collaborating with our clients & freight providers to reach a resolution.
• Benefits
• Competitive salary and benefits package
• Opportunity to earn commission
• Opportunities for growth and career development
• Hours
• Monday-Friday 8 : 30am - 5pm (Non-negotiable)
• Work Authorisation
• Australian Citizen

If this sounds suited to you please send us your resume and a cover letter highlighting your skills and experience in a great work culture.

• Salary
• 50,000.00 - $65,000.00 per year

Schedule :

• 8 hour shift

Supplemental pay types :

• Commission
• Experience
• transport / logistics / supply chain : 1 year (required)
• outbound calling : 1 year (preferred)
• inbound calling : 1 year (preferred)

Work Authorisation :

• Australia (required)

Work Location : In person