Technical Support Officer

Join a global, 150-year-old company with a start-up mentality as we emerge strategically into new markets.

About the role

We are looking for a talented and experienced individual to provide day-to-day assistance to our key ACT clients, such as remedying technical issues and coordinating support and maintenance. The position is responsible for the accountability of client print and connected IT environment, from project implementation and initiation through to business-as-usual state. You will be working closely with both client and internal key account stakeholders, including service members, in relation to various technical support functions to meet the client's key SLA and enhance customer satisfaction.

• Requirements
• Maintaining accurate and up to date technical and procedural documentation of the Customer's environment
• Identify more complex technical issues for escalation and effectively using the pre-established escalation process
• Providing technical support
• Diagnose technical issues identified within the customer environment and leverage existing relationships (both internal and external) to support timely resolution
• Develop and maintain Issue Resolution log to track common errors and champion process improvement
• Resolve client problems and queries in an effective and timely manner.
• Ensuring compliance with licensing, regulations, process or any client specific requirements (i.e. ISM)

Attending relevant product and skill development courses

Who are we looking for?

Essential Requirements

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.