Production Assistant

We are seeking a production assistant to monitor sites and work with colleagues to ensure the highest editorial, technical, production and design standards are maintained across the network.

• In this role you will
• To deal with the daily flow of production requests and queries from the editorial and project teams across the Guardian's production offices globally
• To troubleshoot technical problems that impact on editorial production, escalate these when necessary, and to manage communiqués about production issues across the organisation
• To write daily traffic reports for editorial colleagues using our in-house analytics tool
• To assist and advise on digital best practices across the Guardian's platforms, supporting production desks internationally in upholding editorial standards
• To work closely with digital development and product teams to help improve the production system and editorial tools
• To complete production tasks for Guardian Australia as directed by Guardian Australia editors
• To assist each news desk with production tasks associated with major breaking news stories
• To assist with the creation of visual materials including videos, podcasts, quizzes, galleries, polls, competitions and bespoke multimedia pieces
• To respond to concerns from the readers' editor, the legal team, managing editors and the syndication department
• To process takedowns and corrections in a timely manner
• To advise on the production of advertising features and to maintain the integrity of the Guardian's digital archive
• To run those areas of the network not assigned to individual teams
• To curate the Guardian's premium content series
• To update and create guidelines around Guardian methods and practices
• To work with IT department to diagnose and respond to technical issues
• To assist with the creation and delivery of Guardian newsletters and other off-platform materials
• To assist with delivery of content via Guardian social media platforms
• To provide production training for production personnel and maintain user documentation on tools, the front end and external platforms
• To assist with the packaging and arrangement of Guardian stories and features
• To represent the team and build effective working relationships with colleagues globally
• To liaise between commercial and editorial departments so as to ensure transparency across the business
• To assist in the building of responsive charts, cartoons, diagrams, graphs, maps and other visual storytelling tools
• To assist with quality assurance and testing of Guardian interactive projects, including page weighting, bugs and general user experience
• To advise on technical implementation of sponsored materials
• To liaise with London production / technical / editorial teams to be aware of technical and production issues across all areas of GNM digital development
• To build effective working relationships with colleagues across relevant departments within Guardian News and Media
• You'll bring.
• A passion for independent journalism and an understanding of our editorial code and values
• Journalistic experience in a print or online environment
• Understanding and enthusiasm for The Guardian's editorial values
• Experience of working in a changing and pressurised environment
• Knowledge of web production and design
• Demonstrable enthusiasm for and interest in web journalism
• Experience with content management systems
• Knowledge of web production and design
• Delivery focussed and ability to find creative solutions to problems
• Able to remain calm working under pressure and to tight deadlines
• Able to do routine work consistently and efficiently
• Efficient, organised and good at managing priorities
• Excellent attention to detail
• Computer skills, including CMS
• Web design skills desirable, including intermediate Photoshop and Illustrator
• Strong interpersonal and effective communication skills, with an ability to build effective working relationships with people at all levels and in multiple time zones
• Ability to give difficult feedback to senior members of staff
• Organised, tactful, able to work on own and as part of a team
• Determination and willingness to go the extra mile
• About working at Guardian Australia
• Hybrid working
• Employee assistance program (EAP) to support employee wellbeing
• Paid volunteer leave
• Dedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan) and cultural competency training
• Guardian digital subscription

For more information please view the full job description

This role is being offered on a full-time, permanent basis, working over a seven-day roster with early starts or late finishes.

We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people fr