Customer Service Coordinator

Job Description : Join us at Mars in this varied and impactful role!

Hybrid working environment

Home to many well-known brands such as MASTERFOODS, DOLMIO, KANTONG & PROMITE

Are you ready to be the vital link between our amazing brands and our customers? AtMars Food & Nutrition Australia, home to beloved brands likeMASTERFOODSandDOLMIO, we're looking for an enthusiasticCustomer Service Coordinatorto join our dynamic team in Wyong, NSW (Central Coast).

Why You'll Love This Role : You will be the daily point of contact for customer orders, returns, and claims processing. Your mission? To deliver exceptional customer experiences in a fast-paced consumer goods environment!

What You'll Do : Deliver Outstanding Customer Service : Build and maintain strong relationships with both internal and external customers by understanding their unique needs. Proactively address customer and system issues promptly to ensure a seamless experience.

Efficient Order Processing : Accurately process customer orders while keeping a keen focus on Customer Service Levels (CSLs) and lead-time requirements. Collaborate with our warehouse and logistics teams to coordinate timely deliveries.

System Monitoring : Keep an eye on all operating systems and applications, swiftly resolving any errors to ensure smooth processing.

Insightful Reporting : Monitor ZSORD orders twice daily to manage any that haven't been allocated for delivery. Use your reporting skills to maintain our high service delivery standards.

Manage Claims and Returns : Handle all necessary documentation for stock returns, disposals, or donations in collaboration with Logistics. Ensure timely processing of stock returns and work with various teams to resolve claims efficiently, keeping them under 30 days at period end.

What We're Looking For : Customer Service Experience : Previous experience in customer service is preferred but not a deal-breaker. Passion and a positive attitude matter most!

ERP Familiarity : Experience with SAP or other ERP systems is a bonus.

Effective Communication Skills : You should be able to engage and communicate effectively with various stakeholders to ensure everyone is on the same page.

If you're ready to make an impact and join a company that values its people and brands, we want to hear from you!

Apply now and be part of our journey at Mars Food & Nutrition Australia!

What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

Best-in-class learning and development support from day one, including access to our in-house Mars University.

An industry competitive salary and benefits package, including company bonus.

Internal applicants : This is a B3 opportunity. Please ensure you discuss your application with your line manager prior to applying including obtaining their endorsement.

Applications close : Midnight, Wednesday the 17th of July 2025

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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