Production Support Lead - Data And Analytics

Production Support Lead - Data and Analytics Pay Competitive

Location Canberra / Australian Capital Territory

Employment type Full-Time

Job Description Req# : 1432131Could the skills you build here unlock doors anywhere? At EY we believe that whoever you are, your uniqueness helps us stand apart.

We bring together extraordinary people, like you, to build a better working world.

EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors.

We implement information-driven strategies and systems that help grow, optimise and protect client organisations. We go beyond strategy and provide end to end implementation of real-life data environments and have some of the best architects, project managers, business analysts, data scientists, big data engineers, developers and consultants in the region.

What's in it for you? We are looking for a Production Support Lead to join our team in Data and Analytics. The role will be full time flexible and can be based in any of our Canberra, Sydney, Melbourne or Brisbane offices.

What we're looking for? Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go. With a background in consulting, we are looking for someone who demonstrates passion for a career in data analytics. Providing a consultative service on a variety of data driven decision making projects within a fast-paced consulting environment, you will ideally additionally possess the following :

Knowledge on establishing and optimizing processes for production support (Level 3). Improve operational efficiencies to prevent and mitigate production incidents. Lead the team in creating runbooks and support documentation. Form a skilled onshore support team focused on system availability, performance, and capacity and collaborate with other tech leads and support teams for end-to-end availability and reliability. Define support strategies for systems in the Cloud (AWS) and influence resiliency and scalability in Amazon Web Services production environments. Identify and address monitoring and alerting gaps and design / deliver technical and process automation for improved system availability and efficiency. Solve critical service issues and develop automated responses to non-exceptional conditions. Contribute to service capacity planning, software performance analysis, and system tuning. Utilize monitoring solutions (e.g., Splunk) to reduce outage detection time. Familiarity with application architectures, networking, DevOps, and Site Reliability Engineering concepts. Automate routine maintenance tasks and address common issues and identify and mitigate risks to critical and non-critical system KPIs. Demonstrate knowledge of networking principles, including protocols, MAC addresses, IP packets, DNS, OSI layers, and load balancing. Due to the nature of the client base, the successful candidate will require Australian Citizenship. What we can offer you Explore how a career at EY is yours to build at Discover how, when and where you can work at Learn about our commitment to DE&I at Understand how our benefits can support you at Acknowledgement of Country EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at

Apply now… we're over 9,000 perspectives in Australia and we're ready to welcome yours.

At EY we take inclusivity seriously, and we're committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

The exceptional EY experience. It's yours to build. Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

EY | Building a better working world. Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

About the company EY provides consulting, assurance, tax and transaction services that help solve our client's toughest challenges and build a better working world for all.

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