Monitoring Operator

Monitoring Officer

Jandakot, Perth WA

Customer Service - Call Centre (Call Centre & Customer Service)

Full time

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

Code Red, part of Chubb Fire & Security, is looking for a calm and engaging Monitoring Officer for its call centre which operates 7 days a week 24 / 7 located in Jandakot. This role is ideal for someone who can commit to work rotating 12-hour day and night shifts, on 4 days on 4 days off 4 nights on 4 nights off roster. The 12-hour shifts will be either 6.00am - 6.00pm or 6.00pm - 6.00am and additional shifts may be offered at short notice to cover absenteeism or annual leave.

Key responsibilities of the role

• Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures
• Effectively communicating with internal and external customers including Emergency Services
• Working with and supporting different areas within the business, including our Customer Service team
• Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications
• Ensuring all alarm events are actioned
• Maintaining a reputation for caring and professional service to clients and their associated contacts

About You

What we will offer you :

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.