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Booking Agent

Booking Agent

Apex RadiologyPerth
5 days ago
Job description

ABOUT US 🌏

Apex Radiology, part of the Integral Diagnostics (IDX) Group, is a leading diagnostic imaging provider with over 2700 professionals across 150+ locations in Australia and New Zealand. We deliver high-quality radiology services to private and public hospitals and community practices throughout Western Australia. Learn more at :

ABOUT THE ROLE's 💛

Apex Radiology, located in O'Connor, is seeking 2 enthusiastic and experienced Booking Centre Agent to join our dynamic team. As the first point of contact for patients and referrers, you'll play a vital role in delivering exceptional service and supporting our clinical team.

Reporting to the local Administration Supervisor, your responsibilities will include :

  • Representing Apex Radiology as the first impression of the practice as you meet and greet patients at the front desk.
  • Answering the telephone and respond to patient enquiries in an efficient and sensitive manner
  • Make patient bookings while maximising appointment slots
  • Informing patients of relevant preparation, costing estimates, and requirement to present relevant concession cards.
  • Actioning patient referrals as part of a multi-disciplinary team comprising of fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers and Nuclear Medicine Technologists.

KEY RESPONSIBILITIES🧩

  • Provide a warm and professional welcome to patients.
  • Answer telephone enquiries with empathy and efficiency.
  • Manage patient bookings and maximise appointment availability.
  • Clearly communicate preparation instructions, cost estimates, and concession requirements.
  • Collaborate within a multidisciplinary team including Radiologists, Technologists, and fellow admin staff.
  • Actioning patient referrals & following processes while adhering to confientiality requirements.
  • ABOUT YOU 💪

  • A 'Patient First' mindset with a proactive, self-driven attitude.
  • Strong background in medical administration using patient entry or bookings systems (Radiology, General Practice, or Allied Health highly regarded).
  • Excellent communication and interpersonal skills.
  • Compassionate and calm under pressure.
  • High attention to detail, especially for data entry, EFTPOS, and cash handling.
  • Confident working across multiple digital platforms.
  • WHAT WE OFFER 🎁

  • Secure, permanent hours in a professional and supportive environment.
  • Free parking and subsidised uniforms.
  • Modern working facilities
  • Access to our THRIVE Wellbeing Program, supporting emotional, financial, physical & social wellness.
  • Ongoing training and professional development.
  • Employee Assistance Program (EAP) and discounted medical imaging services.
  • Be part of a purpose-driven company making a difference in healthcare.
  • READY TO APPLY? ✅

    Click here to apply online via our candidate portal.

    Questions? Reach out to our Talent Acquisition team :

    Emma Butler - | 📞 0459 916 641

    We're committed to fostering a diverse and inclusive workplace. Aboriginal and Torres Strait Islander candidates are encouraged to apply.

    Join us in building a healthier world-one patient at a time.

    Create a job alert for this search

    Booking Agent • Perth

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