Team Leader

The Team Leader Customer Services is responsible for driving high levels of customer service to both internal and external customers while motivating and leading a team to help deliver meaningful customer service, financial support and estate administration to members of our community. The ASO6 Team Leader Customer Services, is accountable to the Branch Manager and is responsible for :

• The day-to-day leadership of a team including resourcing, performance management and oversight of the delivery of quality and timely customer services.
• Providing expert advice while contributing to the continuous improvement of the Personal Estates branch by identifying operational efficiencies.
• Contributing to business growth and sustainability including identifying process improvement opportunities and leading change management processes.
• Monitoring of customer service deliverables and managing compliance within the team as part of business-as-usual activities.
• Identifying, developing and implementing new business procedures through consultation with external stakeholders, industry professionals and the community.
• Supporting the overall development of the team as both mentor and coach, playing a key role in driving the positive culture of the branch.

What You'll Need to Succeed :

• You are a leader with a strategic mindset who operates with demonstrated experience and a passion to always deliver a high level of customer service.
• You actively seek opportunities for continuous improvement and have exceptional problem-solving skills.
• You are a people leader who will enjoy the opportunity to positively influence the culture of your team and are keen to share knowledge and experience in the mentoring, training and development of your team members.
• You have exceptional stakeholder engagement skills with the ability to form and maintain positive working relationships.
• You have excellent written and verbal communication skills and experience and would like to contribute to business improvement by identifying operational efficiencies.

What we can offer you :

• Prime CBD location, with offices looking out over Victoria Square with convenient access to public transport and proximity to the central market.
• Flexible working arrangements that recognise the importance of work-life balance and help you manage your commitments.
• Impactful role where you contribute to continuous improvement efforts and deliver outstanding project outcomes, that enhance organisational effectiveness.
• A collaborative and hard-working team motivated to provide the best customer service to Public Trustee employees.

If you're passionate about developing talent and driving cultural change, we want to hear from you! Join us and help shape the future of Public Trustee while making a meaningful difference in our community.

• About the Business

The Office of the Public Trustee (Public Trustee) operates as part of the Attorney-General's Department and was established on 1 January 1881, under the Public Trustee Act 1995 (SA). It offers services to South Australians, including will preparation, powers of attorney, and administration of deceased estates and trusts. The Public Trustee is also responsible for managing the personal, legal, and financial affairs of individuals who are unable to handle these matters on their own. At the heart of our work is our commitment to protecting the wishes and interests of those we serve.

• Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Employment-related Screening Check required.

Some out of hours work may be required.

• Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

The Attorney-General's Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The se