Team Leader

Attorney-General's Department Job reference : 681342

Location : 5000 - ADELAIDE

Job status : Ongoing

Eligibility : Open to Everyone

Classification : ASO6

Salary Range : $98,478 - $104,165 +superannuation

Duration : Ongoing

Vacancy Type : Full Time

Number of Positions Available : 1

Closing Date : 11 : 30pm, Thursday 10 th July 2025

About theOpportunity The Team Leader Customer Services is responsible for drivinghigh levels of customer service to both internal and externalcustomers while motivating and leading a team to help delivermeaningful customer service, financial support and estateadministration to members of our community. The ASO6 Team LeaderCustomer Services, is accountable to the Branch Manager and isresponsible for :

The day-to-day leadership of a team including resourcing,performance management and oversight of the delivery of qualityand timely customer services.Providing expert advice while contributing to thecontinuous improvement of the Personal Estates branch byidentifying operational efficiencies.Contributing to business growth and sustainabilityincluding identifying process improvement opportunities andleading change management processes.Monitoring of customer service deliverables and managingcompliance within the team as part of business-as-usualactivities.Identifying, developing and implementing new businessprocedures through consultation with external stakeholders,industry professionals and the community.Supporting the overall development of the team as bothmentor and coach, playing a key role in driving the positiveculture of the branch.What You'll Need to Succeed :

You are a leader with a strategic mindset who operates withdemonstrated experience and a passion to always deliver a highlevel of customer service.You actively seek opportunities for continuous improvementand have exceptional problem-solving skills.You are a people leader who will enjoy the opportunity topositively influence the culture of your team and are keen toshare knowledge and experience in the mentoring, training anddevelopment of your team members.You have exceptional stakeholder engagement skills with theability to form and maintain positive workingrelationships.You have excellent written and verbal communication skillsand experience and would like to contribute to businessimprovement by identifying operational efficiencies.What we can offer you :

Prime CBD location, with offices looking out over VictoriaSquare with convenient access to public transport and proximityto the central market.Flexible working arrangements that recognise the importanceof work-life balance and help you manage your commitments.Impactful role where you contribute to continuousimprovement efforts and deliver outstanding project outcomes,that enhance organisational effectiveness.A collaborative and hard-working team motivated to providethe best customer service to Public Trustee employees.If you're passionate about developing talent and drivingcultural change, we want to hear from you! Join us and help shapethe future of Public Trustee while making a meaningful differencein our community.

About theBusiness The Office of the Public Trustee (Public Trustee) operates aspart of the Attorney-General's Department and was establishedon 1 January 1881, under the Public Trustee Act 1995 (SA). Itoffers services to South Australians, including will preparation,powers of attorney, and administration of deceased estates andtrusts. The Public Trustee is also responsible for managing thepersonal, legal, and financial affairs of individuals who areunable to handle these matters on their own. At the heart of ourwork is our commitment to protecting the wishes and interests ofthose we serve.

For more information about the Attorney-General'sDepartment and Public Trustee, please visit and .

Special Conditions for Employment Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory. Successful applicantswill be provided further information if an interview is requested.Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.

Employment-related Screening Check required.

Some out of hours work may be required.

AdditionalNotes You will be prompted to attach your Curriculum Vitae (CV) andCover Letter (2 pages) after you have answered the questions viathe link below. For more information please download the JobApplication Pack and Job and Person Specifications.

For further information about this exciting opportunity that isnot covered by this website please contact Tracy Shepherd, PersonalEstates Ops Coordinator, Public Trustee on 8226 0451 or .

Click Apply and followthe prompts to submit your application. The Attorney-General'sDepartment values workplace diversity and is committed to providinga supportive, inclusive and respectful work environment.

Aboriginal and Torres StraitIslander People and people with disability are strongly encouragedto apply.

The South Australian public sectorsupports flexible ways of working including part-time workingarrangements wherever reasonably possible. The sector is diverseand desires to increase in diversity and to create opportunitiesfor more South Australians.

We are committed to makingreasonable adjustments to provide a positive, barrier-freerecruitment process and supportive workplace. If you have anysupport or access requirements, we encourage you to advise us atthe time of application via the contact above or our websitehttps : / / / .

Applications close : 10 / 07 / 202511 : 30 PM

Attachments :

• ASO6 Team Leader JPS.pdf
• Job Application Pack.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

J-18808-Ljbffr