Assistant Centre Manager

We are looking for our next leader to inspire and lead our team to success whilst developing their career path at Belgravia!

• The Role

Reporting directly to the Centre Manager, the role of the

• Assistant Centre Manager
• is to ensure the smooth operation of the facility including motivating and building our team to be the best they can be, ensuring our Customer experience is the best it can be and making sure we are the best part of someones day.

The Assistant Centre Manager will drive a customer centric approach to the provision of programmes, services and administration, while establishing and maintaining strong relationships with key stakeholders.

You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies, customer insights and the implementation of local sales through lead generation plans.

Key accountabilities

• Day to day management of the team
• Ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
• Management of sales, retention, guest experience and customer service.
• Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
• Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards
• To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members

Essential

• Management experience
• Financial management experience, particularly around sales and growth of memberships
• Experience in leading a team
• Working with Children (or equivalent)
• National Police Check
• Current First Aid Certificate (Level 2)
• Current CPR Certificate

Desirable

• 3 plus years' experience in assisting / managing and operating a facility in the leisure or other comparable service related industry
• Knowledge of child gymnastic programs and the gymnastic industry
• Gymnastics qualifications
• About You

Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have experience in managing a team, working on and in the business, and a willingness to be the face of the facility.

With a flair and ability to positive influence and negotiate win-win outcomes, you lead by example. You are tech savvy and have a sound knowledge of health and safety legislation. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

• The Company

Belgravia Kids (BK) facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for 'Learn to Move' programs and swim centres for 'Learn to Swim' programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.