Training Specialist

Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6, brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over , customers settle over $ billion worth of loans in FY24.

We’re not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We live our values in everything we do : Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We’re a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in !

About the role :

This role exists to constantly lift the capability of our brokers and our corporate team to be able to operate productively / efficiently / safely, particularly but not exclusively through their full utilisation of our technology (MyCRM + Other) and other best practice processes / tools / frameworks we may choose to train people to use.

This role has responsibility for your state across all service plans to :

• Facilitate a brilliant induction training experience for all new Agreement Holders, Loan Writers, Ops Managers, and CSMs. The Training Specialist will work with State teams to provide practical support to brokers as they adopt MyCRM and other platform features and migrate their customer data to the platform, supporting them through to lodgement of their first deal.
• Facilitate both face-to-face and virtual training to deliver on the Go to Market roadmap for your state, ensuring you train the corporate team before the network, so they are skilled / equipped to support and embed Go to Market within their portfolio.
• Deliver other training from time to time as identified / prioritised at a state and / or national level (in line with agreed training roadmap)
• Update any training modules / materials you may be assigned to review from time to time (part of the National team / sharing this workload to drive efficiency and currency of materials)

You will be required to :

You will not be required to design / develop your training materials - these will be supplied (along with regular ‘Train the Trainer’ sessions) from the Broker Education Design Team to ensure best practice design, efficiency for the state training specialists, and consistency of delivery between states.

Key Responsibilities -

Qualifications, skills and and Experience required -