Client Value Manager - Ctm Government

CTM is an award-winning provider of innovative and cost-effective travel management solutions for corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and is today one of the largest travel management companies in the world!

• ABOUT THE ROLE

As part of CTM's ongoing focus on delivering customer service excellence, this role of Client Value Manager will work alongside the other members of CTM - Government to provide customer service excellence and advice to government agencies as part of their function within CTM - Government. The Client Value Manager will be responsible for fulfilling standard account management duties; however, ultimately, we want our account managers to be viewed as trusted industry advisors, delivering proactive, analytical and trusted advice to our agencies to deliver advice on improving travel behaviours or cost-saving initiatives.

This role is suited for someone who is people focused. It requires engagement with key stakeholders both internally and externally and the ability to problem-solve and manage multiple tasks.

• SKILLS AND EXPERIENCE.
• Minimum two years of successful account management experience in travel or relevant industries.
• Customer service focused; solution orientated with solid initiative.
• An understanding of Tramada, JIRA and Sabre preferred.
• Exceptional communication and presentation skills.
• Proficient in MS Office suite and ability to learn and adapt to new systems.
• High-level negotiator with the ability to lead meetings.
• Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed timelines.
• Excellent analytical skills to assist with the interpretation of data.
• ADDITIONAL INFORMATION
• This role has been identified to service the South Australian Government program._
• The successful applicant for this role is ideally situated in South Australia; however, applicants from all regions will be considered._
• If an applicant from another region is successful, the availability and flexibility to travel will be a requirement._
• Why CTM?

The Travel industry is well and truly back - CTM offer a strong, established, and sustainable work environment which will support your career development.

• As a global organization CTM offers a range of employee benefits that you can access, including;
• Travel & Hotel discounts
• Health and Wellness perks
• Training and Development opportunities
• Two paid Chill-out Days
• Annual Volunteer Day
• Blended work arrangements with hybrid WFH flexibility
• APPLY NOW to get started with your career at CTM!