Licensing Operations Specialist

The new temporary Digital Licensing Project Team sits within the SafeWork NSW Authorisations & Verifications Directorate in the Regulatory Capability & Harm Prevention stream. The team is responsible the governance and management of the transition of all SafeWork licenses from GLS to the Licence. NSW Amanda platform by 30 June 2026.

This is a fantastic opportunity for someone with a strong SafeWork licensing operations background who has the ability to communicate across a diverse range of internal and external stakeholders and has excellent written and verbal communication skills. The role requires you to be self-driven and adaptable to changing priorities and ad-hoc requests.

• Key attributes
• The ability to manage multiple tasks, prioritize effectively, and keep track of project milestones and deadlines.
• Proficiency in both written and verbal communication is essential for coordinating with team members, stakeholders, and clients. Clear and concise communication helps in avoiding misunderstandings and ensuring everyone is on the same page.
• The ability to identify trends and provide feedback / advice about system functionality, especially recognising any key risks to the business.
• Prepare documentation to escalate issues or seek approval to resolve issues to support informed decision making and improve service delivery.
• The capability to analyse data, evaluate performance metrics, and make data-driven decisions to ensure project objectives are met.
• The process

If you would like to apply, please submit your CV along with a cover letter of no more 2 pages, addressing the following :

• how you demonstrate the above capabilities
• a short paragraph on why you believe you are the right person for the role
• A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7 / 8, with the base salary for this role starting at $ base plus superannuation

• Closing Date : 16th June 2025 [9 : 59am]
• Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

• Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

• For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process