Client Director - Digital Operations

About Our Client

TechniCap Partners is a growing and highly innovative technology business that works with organisations navigating complex operational and digital transformation challenges. Operating across a broad range of sectors, TechniCap is typically engaged when off-the-shelf technology falls short-either in capability, adaptability, or cost-effectiveness. Their core expertise lies in solving high-impact problems involving data automation, process digitisation, and the integration of legacy and emerging systems.

Central to TechniCap's proposition is Blueport , their proprietary cloud platform. Blueport is not a traditional enterprise product but a modular, service-led solution built from configurable components. This flexible architecture enables TechniCap to rapidly design and deliver bespoke solutions that evolve with a client's business, rather than forcing them into a one-size-fits-all model.

The business is underpinned by a highly capable team of engineers, analysts, and delivery experts who thrive in ambiguity and complexity. This allows TechniCap to partner closely with clients, shaping cloud-based solutions, addressing adoption hurdles, and unlocking measurable business value.

As the business continues to scale, TechniCap is looking to attract leaders who can add immediate value to major client relationships.

Job Description

Strategic Client Engagement

• Act as the senior point of contact for key client stakeholders.
• Build deep, trusted relationships with senior leaders.
• Serve as a clear and effective liaison between client and TechniCap teams.
• Guide teams through complex situations with confident leadership.

Opportunity Qualification & Pipeline Management

• Align new opportunities with TechniCap's strategy and account plans.
• Build and manage a sustainable sales pipeline.
• Collaborate across teams to identify and shape growth opportunities.

Proposals & Contracting

• Lead development, negotiation, and execution of proposals and contracts.
• Ensure commercial alignment with client needs and financial goals.
• Work with leadership and engineering to assess and mitigate delivery risk.

Revenue Generation

• Define and execute strategies to achieve revenue targets.
• Identify upsell and cross-sell opportunities within client accounts.
• Track market and client trends to inform growth strategies.

Delivery Oversight

• Oversee delivery to ensure it meets client expectations and standards.
• Proactively identify and resolve delivery issues.
• Promote a culture of continuous improvement and team curiosity.
• Use KPIs to monitor performance and customer satisfaction.

Managed Service SLA Compliance

• Ensure compliance with SLAs across all managed services.
• Resolve service issues and escalations proactively.

The Successful Applicant

The ideal candidate for this role brings a rare combination of domain knowledge, commercial acumen, and proven delivery capability. They will be comfortable operating in fast-paced, client-facing environments and will demonstrate a strong ability to lead complex engagements that deliver measurable business outcomes.

Client Domain Experience

• Demonstrated experience in mining or commodities sectors, particularly in operational performance improvement initiatives.
• Expertise in digital transformation across supply chain and logistics-beyond the confines of traditional ERP implementations.

Professional Background

• A strong track record in customer management, sales leadership, and high-quality service delivery.
• Skilled in negotiation, strategic planning, and building long-term client relationships.
• Clear and confident communicator with exceptional interpersonal skills.
• Highly organised and results-oriented, with a proven ability to manage competing priorities and deliver on time.

Key Competencies

• Experience working in a consulting environment, with a focus on solution design, relationship monetisation, and deal origination-often in the absence of formal RFP processes.
• Skilled at designing and selling complex business process improvement solutions tailored to client needs.
• Demonstrated success in structuring commercial agreements and delivering persuasive, outcome-driven messaging to senior stakeholders.
• Commercially minded, with a focus on client outcomes and long-term value creation.
• Agile and adaptable, capable of thriving in innovative, ambiguous, or evolving business environments.
• Recognised as a subject matter expert in your field, with the ability to instill confidence in clients and internal teams alike.

Qualifications

• A Bachelor's degree in Business Administration, Management, or a related discipline is required.

This is a unique opportunity for a high-impact individual to join a growing, innovative business where leadership, creativity, and client success are deeply valued.

What's on Offer

• Industry-Leading Opportunity : Lead client relationships in the mining and logistics sectors, utilizing TechniCap's unique modular platform for tailored solutions.
• Client-Focused Leadership : Oversee end-to-end solution delivery, from design to execution, ensuring long-term strategic partnerships and client satisfaction.
• Revenue & Team Responsibility : Manage revenue targets, financial success, and team wellbeing while inspiring collaboration and excellence.
• Innovative Environment : Join a dynamic, growing company where you'll tackle complex, evolving challenges and drive business transformation with a highly flexible, cutting-edge platform.

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