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Shift Leader - Full Time

Guzman y Gomez Mexican KitchenCaboolture, Queensland, Australia

2 days ago

Job description

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Job Description

We are seeking an enthusiastic and experienced Shift Leader to join our franchise team in Caboolture, Australia. As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.

Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
Lead, motivate, and support team members to achieve individual and collective goals
Manage staff schedules and allocate tasks effectively to optimise productivity
Ensure compliance with food safety regulations and company policies
Handle customer inquiries, feedback, and complaints professionally and efficiently
Monitor inventory levels and assist with stock management
Maintain a clean, organised, and safe work environment
Assist in training new team members and providing ongoing coaching to existing staff
Collaborate with management to implement new initiatives and improve operational processes
Prepare and submit accurate shift reports and other relevant documentation

Job Description

Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards

Lead, motivate, and support team members to achieve individual and collective goals

Manage staff schedules and allocate tasks effectively to optimise productivity

Ensure compliance with food safety regulations and company policies

Handle customer inquiries, feedback, and complaints professionally and efficiently

Monitor inventory levels and assist with stock management

Maintain a clean, organised, and safe work environment

Assist in training new team members and providing ongoing coaching to existing staff

Collaborate with management to implement new initiatives and improve operational processes

Prepare and submit accurate shift reports and other relevant documentation

Qualifications

Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector

Demonstrated track record of providing outstanding customer service

Food Safety Supervisor certificate (or willingness to obtain)

Responsible Service of Alcohol certification (or willingness to complete the course)

Strong communication and interpersonal skills with the ability to lead and motivate a team

Excellent problem-solving abilities and decision-making skills

Flexibility to work various shifts, including evenings and weekends

Basic computer literacy for managing schedules, reports, and other administrative tasks

Ability to work well under pressure and maintain a positive attitude in a fast-paced environment

Commitment to maintaining high standards of cleanliness and organisation

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Restaurants

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Shift Leader • Caboolture, Queensland, Australia

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